Role Summary:

As a Technical Field Specialist (m/f/d), you support field teams in delivering accurate product and service information aligned with the company’s messaging and positioning. You gather and analyze recurring customer issues to help develop effective response strategies and improve service delivery. You also help ensure operational compliance by identifying and escalating potential breaches of internal policies, procedures, or regulatory requirements.

We want you to:

• Provide advanced technical support to European markets, offering expert guidance and resolving complex cases that exceed local diagnostic capabilities.
• Lead and coordinate technical investigations in collaboration with dealers, national sales companies, engineering teams, and quality departments to ensure precise diagnostics and effective corrective actions.
• Monitor field performance and emerging technical issues, analyzing data from diagnostics, customer claims, and telematics to identify trends and recommend preventive or corrective measures.
• Develop and distribute technical knowledge, including the creation of Service Information documents, repair guidelines, and training materials to ensure consistent and high‑quality repair standards across all European markets.
• Represent the technical function in cross‑functional forums, contributing insights to product improvement initiatives, quality reviews, and feedback loops aimed at enhancing overall vehicle reliability.
• Support the Technical Hotline, GSCC (Global Service Support Center) and AVN (Audio Video Navigation) hotline activities.
• Ensure strong collaboration with HMC and all relevant stakeholders to maintain alignment and effective communication.
• Facilitate weekly technical video conferences with responsible staff across distributors and factories to share updates and align on key issues.
• Monitor and report on technical performance, providing weekly summaries that highlight critical issues and trends across the region.
• Support GDS (Global Diagnostic System) activities and contribute to the successful rollout and adoption of new diagnostic tools and technologies.

About you:

• Bachelor’s degree in Automotive Engineering, Mechanical Engineering, Mechatronics, or a related technical field; a Master’s degree is a plus|
• Minimum 5 years of hands on experience in automotive diagnostics, vehicle electronics, powertrain systems, or technical field support within an OEM, Tier 1 supplier, or large dealer network.
• Experience working in an international environment, ideally supporting multiple European markets, with strong English skills; additional European languages are an advantage.
• Deep understanding of automotive systems, including powertrain, chassis, ADAS, HV/EV technologies, diagnostics, and electronic control systems.
• Expert-level proficiency with OEM diagnostic platforms, software tools, service information systems, and vehicle communication protocols (CAN - Controller Area Network, Sensor Data, Control Units communication data).
• Proven ability to perform structured root cause analysis (5 Why, Ishikawa), execute test procedures, and interpret technical data, logs, and DTC patterns.
• Comprehensive knowledge of European regulatory, safety, and compliance requirements, including homologation processes, emissions standards, and service and repair guidelines.
• Solid understanding of field quality processes, including issue escalation flows, containment actions, technical reporting, and cross functional collaboration with engineering, workshop teams, and quality departments.
• Demonstrated experience managing complex escalations involving root-cause analysis, component testing, and cross functional alignment with engineering and quality teams.
• Strong diagnostic capability, including interpreting logs, DTCs - Diagnostic Trouble Codes- and communication data across platforms.
• Strong technical problem-solving and analytical skills, with the ability to diagnose complex vehicle issues, interpret technical data, and identify effective solutions under time pressure.
• Ability to collaborate effectively across functions and markets, working closely with service teams, engineering, quality, and workshop stakeholders to resolve technical issues and drive product improvement.
• Clear and structured communication skills, able to translate complex technical insights into practical guidance for technicians, managers, and cross-functional partners.
• Strong customer and quality focus, ensuring reliable vehicle performance, consistent service standards, and effective resolution of field issues.
• High adaptability and continuous learning mindset, staying up to date with evolving vehicle technologies, diagnostic tools, industry standards, and technical trends.

We offer:

• A highly competitive salary and benefits package
• Flexible working hours and hybrid work policy
• Continued learning and professional development
• Car sharing and car lease mobility program
• Daily complimentary lunch at the office canteen and subsidized breakfast snacks
• Free access to the company gym
• Opportunities to join company sporting clubs including tennis, soccer, yoga and golf.
• Highly international working environment