We want you to:

• Receive customer claims through the call center or directly forwarded to the Head Office,
• Directly monitor complaints and recurring issues, ensuring corrective and proactive actions are taken by the relevant departments,
• Search for solutions to maintain customer satisfaction and establish common agreements with customers,
• Support the call center in customer handling and quality monitoring,
• Collaborate with Dealer Customer Relations (CR) and key stakeholders to develop effective customer handling processes,
• Manage surveys and monitoring dealers’ performance in Customer Satisfaction Surveys, taking necessary actions based on feedback,
• Initiate legal risk assessments related to vehicle exchange and buyback,
• Integrate, monitor, and improve customer digital contact channels (e.g., WhatsApp, live chat),
• Realize on-site visits and giving trainings to dealers for customer satisfaction and case management,
• Prepare weekly and monthly reports for top management.

You will also need to have:

• Bachelor’s degree in Engineering,Business Administration, Economics, or Social Sciences.
• Strong planning and organizational skills, with a keen eye for details.
• Result-oriented mindset and effective problem-solving abilities.
• Excellent interpersonal, communication, and collaboration skills, coupled with openness to change and innovation.
• High level of computer literacy, including advanced proficiency in MS Office applications.
• Minimum of 2 years of professional experience with similar responsibilities.
• Advanced proficiency in both written and spoken English.