As a Retail Business Transformation Manager, you will play a key role in driving Hyundai’s retail transformation strategy across selected European markets. You will support the development of an effective retail network representation model for sales and service activities while enhancing customer experience, operational performance, and retailer sustainability. This position requires strong automotive industry expertise, strategic thinking, and the ability to lead transformation initiatives in an international environment.

• Lead the implementation of Hyundai’s Retail Transformation Strategy across selected European markets in alignment with business objectives and market requirements.
• Develop and implement retail network representation plans for sales and service activities, ensuring compliance with corporate strategy, local legislation, and regulatory requirements.
• Drive the execution of Hyundai’s omnichannel strategy to deliver a seamless and consistent customer journey across digital and physical touchpoints.
• Lead the deployment of digital solutions and innovative tools that improve customer engagement, operational efficiency, and overall customer experience.
• Enhance customer satisfaction by analyzing customer feedback and mystery shopper results, implementing targeted improvement initiatives, and monitoring their effectiveness.
• Support initiatives that improve retailer profitability and remuneration while strengthening long-term retail business performance.
• Collaborate with external partners and cross-functional stakeholders to successfully deliver transformation projects and ensure a consistent Hyundai brand experience across the retail network.

• Hold a university degree in Business Administration, Economics, or a related field.
• Bring at least 8-10 years of experience in a related role or area of specialization.
• Demonstrate deep knowledge of the automotive industry.
• Possess excellent knowledge of MS Office applications.
• Have strong analytical skills and the ability to work effectively within an international team.
• Show resilience and the ability to perform in a fast-paced, results-oriented environment.
• Demonstrate excellent communication, teamwork, and stakeholder management skills.
• Possess strong time management skills and the ability to work under pressure.