Role Summary:

As Warranty Coordinator, you will help improve the efficiency, consistency, and quality of Hyundai and Genesis warranty operations across European subsidiaries and distributors. You will analyse warranty performance, support operational reviews, and help markets apply global and European policies consistently. Working with European markets, headquarters, factories, and internal stakeholders, you will turn technical findings and warranty data into practical actions and continuous improvements.

We want you to:

Monitor Hyundai and Genesis warranty and campaign data using global and European systems, and prepare regular and ad hoc management reports. 

Analyze warranty KPIs, cost drivers, claim trends, administration errors and improper claims, and translate findings into practical follow-up actions. 

Prepare and support Warranty Operations Reviews and audits at subsidiaries and distributors, including execution, reporting and corrective-action follow-up. 

Coordinate warranty and goodwill topics between European markets, headquarters and factories, ensuring complete documentation and timely escalation. 

Prepare warranty bulletins, guidance and communication materials that support consistent policy application across the European network. 

Support markets with claim-processing, system, policy and data-quality issues, and improve claim comments and information. 

Support Genesis warranty operations, including brand-specific policy interpretation, system and process readiness, and performance monitoring. 

Contribute to improvements in warranty data quality, systems, controls and working methods, and conduct market surveys and benchmarking when required. 

About you:

Bachelor's or master's degree in Mechanical Engineering, Automotive Engineering, Business Administration, Data Analytics or a comparable field. 

At least five years of experience in warranty operations, technical aftersales, automotive data analysis or a related area. 

Good understanding of automotive warranty policies, claim processes, dealer operations, repairs and maintenance. 

Strong analytical capability, including the ability to structure and interpret warranty datasets, identify trends and prepare management-ready conclusions. 

Advanced working knowledge of Microsoft Excel, with confident use of PowerPoint and other Microsoft 365 applications. 

Knowledge of warranty management and reporting tools, key warranty indicators, audit and compliance principles, corrective actions and stakeholder escalation. 

Clear written and verbal communication skills, with a very good command of English. Additional European languages are an advantage. 

Accurate, well-organized and able to balance compliance, operational feasibility, cost awareness and customer impact across multiple market topics. 

Willingness to travel within Europe for market visits, reviews, audits and operational support. 

Rewards and Benefits

A competitive salary and benefits package. 

Flexible working hours and a hybrid working policy. 

Continued learning and professional development. 

Car sharing and car lease mobility programme. 

Complimentary daily lunch at the office canteen and subsidised breakfast options. 

Free access to the company gym. 

Opportunities to join company sporting clubs, including tennis, football, yoga and golf. 

A highly international working environment.