Westfield Genesis Brand Ambassador

Full-time, 5 days a week

Competitive Salary, Private Medical Insurance, 25 Days Holidays with option to buy/sell, Group Income Protection, Pension 6% Matched, Great Flexible Benefits including Dental and access to ECS car scheme!

Genesis is a global automotive brand and part of Hyundai Motor Company, selling an award-winning range of premium models. Genesis is a truly customer centric brand, providing a unique buying and ownership experience where our Son-Nim philosophy ensures each pros. 

Since arriving in the UK in 2021 as part of the Genesis Motor Europe launch, we have:  

•    Launched eight new models – with a focus on our electric 3 model lineup  
•    Won multiple industry awards  
•    Opened two Studios in London and one in Edinburgh  

Job Purpose

To provide a world class customer driven service where we can find the perfect balance between the needs of our customers and identify appropriate product offers from the Genesis brand.  This role must strive for innovation, by closely observing the expectations of our customer requirements.  

Key Responsibilities

• You accept incoming calls, identify the needs (test drive, consultation, other) and forward them to the appropriate contact person. 
• You welcome all arriving visitors, interested parties, customer, and partners, if possible, by name.
• You will support the team in the coordination and assignment of appointments (test drive, consultation, other)
• Look after our studio guests from presentation, demonstration to order
• Record all details and information on our CXP system
• Keep up to date with the specification/ additions to our Genesis car range through our internal training system Campus.
• Support of the team in the organization of events in the studio and, if necessary, also at official receptions. Especially when it is a logistical and administrative task.
• If necessary, you take over customer recalls and notifications
• Provide professional, courteous service to customers in studio
• You ensure cleanliness and order in the daily operation in the studio

About you:

• A-level or (preferably) training in the hotel or catering sector and / or in premium or luxury retail (automotive experience desirable but not a prerequisite) 
• Experience in customer care, hospitality, or higher catering, or premium/luxury retail experience with working in a team 
• Driving license class B
• Outstanding communication skills 
• Multitasking ability 
• Excellent communication skills
• Ability to deliver a best-in-class customer service