Dealer Parts and Service Manager

Field Based

Role Summary:

Hyundai Motor UK has an exciting opportunity for a commercially focused and digitally minded individual to join our Aftersales Team as a Dealer Parts and Service Manager.

In this field-based role, you will work closely with Hyundai Retailers across an assigned region to improve Aftersales performance, profitability, operational efficiency and customer experience.

The role will focus on analysing Retailer performance, identifying opportunities for improvement and creating measurable action plans that align Retailer operations with Hyundai Motor UK’s strategy, products, programmes and standards.

Through effective coaching, performance management and stakeholder engagement, the successful candidate will influence positive change across the Retailer network and support the continued development of Hyundai’s UK Aftersales operations.

We want you to:

• Develop strong relationships with Retailer owners, group management, senior leaders and operational teams to ensure Aftersales performance and brand objectives are achieved.
• Work with Retailers at group and site level to ensure their short, medium and long-term business plans are aligned with HMUK strategy.
• Analyse Retailer financial, operational and customer performance, identifying opportunities, risks and actions to improve profitability and overall Aftersales performance.
• Create, implement and monitor measurable Retailer business plans and action plans, using HMUK systems, reporting tools and performance data to drive improvement.
• Achieve HMUK and Retailer objectives relating to Parts and Accessories sales, including the promotion of brand programmes, trade activity and additional income opportunities.
• Support Retailers in improving customer experience and Balanced Scorecard performance by identifying and addressing process, operational and service-quality concerns.
• Promote the adoption and effective use of HMUK products, programmes and digital workshop solutions, including Workshop Automation, electronic vehicle health checks and online service booking.
• Support Retailers in managing workshop capacity, technician utilisation, workbay efficiency, lead times, Vehicle Off Road cases and customer mobility requirements.
• Influence and support the Retailer network through changes in vehicle technology, customer expectations and Aftersales operations, including the transition from ICE to electrified vehicles.
• Coach Retailers in the development of their people, working with the Hyundai Training Academy and relevant HMUK departments to identify training needs and capability gaps.
• Work with HMUK departments, outsourced service providers and third-party partners to ensure resources are effectively deployed and Retailer standards are consistently achieved.
• Represent HMUK and the Hyundai brand professionally across all Retailer engagements, providing regular performance updates and escalating significant risks or areas of non-compliance where appropriate.

About you:

• Excellent relationship-building skills, with the ability to manage challenging conversations professionally and constructively.
• Strong influencing, coaching and communication skills, with the confidence to engage with stakeholders at all levels.
• A good understanding of Aftersales operations, Retailer performance and the wider automotive industry would be advantageous.
• Strong commercial and financial awareness, with the ability to identify opportunities to improve Retailer profitability and HMUK performance.
• Strong analytical skills, with the ability to interpret data, identify trends and translate findings into clear and measurable actions.
• Ability to understand, embrace and promote digital and technological developments.
• Comfortable driving change and challenging existing processes to achieve improved business and customer outcomes.
• Good organisational and prioritisation skills, with the ability to manage multiple Retailers, stakeholders and changing business requirements.
• Ability to manage your own time and diary effectively, balancing on-site Retailer visits, virtual meetings and Head Office requirements.
• Strong communication, numeracy, literacy and digital skills.
• A proactive, solutions-focused approach, with the ability to work independently while collaborating effectively with wider HMUK teams.
• A full UK driving licence and willingness to travel regularly throughout the assigned region.

Rewards and Benefits

• Competitive Salary & Benefits Package
• Company Car
• Private Medical Insurance
• Pension 6% Matched
• 25 Days Holidays plus Bank holidays with option to buy/sell
• Group Income Protection & Life Assurance
• Flexible Benefits & Retail Discount
• Flexible Working
• Access to Hyundai & Genesis Sponsored events 
• Access to Employee Car Scheme (once passed probation)
• Lunch Allowance