Used Cars Programmes Manager

Leatherhead, Surrey (Please check commute before applying)

Competitive Salary, Company Car, Private Medical Insurance, Office Lunch Allowance, 25 Days Holidays plus Bank holidays with option to buy/sell, Group Income Protection, Pension 6% Matched, Free Parking, Free Car Charging, Great Flexible Benefits including Dental, Access to ECS Car Scheme and access to Hyundai Sponsored events!

Job Purpose

The role is responsible for leading the Certified Pre-Owned (CPO) programme for Hyundai Brand in the UK, ensuring the achievement of all key performance indicators (KPIs). This position requires close collaboration with internal and external stakeholders to drive the success of the CPO programme, enhancing used car performance, market share, and customer retention across the retail network. The role also involves working with Hyundai Motor Europe to continually refine and optimize the programme. Additionally, managing relationships with third-party suppliers and key stakeholders is essential to delivering an outstanding customer experience.

Key Responsibilities:

• Responsible for delivery of Hyundai CPO sales and market share performance.
• Develop Retailer CPO commercial policy to deliver against all major Brand KPI.
• Work cross functionally within the organisation both in the UK and Europe to ensure effective deployment of the CPO strategy.  
• Work cross industry with key stakeholders to open CPO supply channels to our Retailer network.
• Ensure there is sufficient capacity and capability within the Hyundai network to facilitate delivery of CPO volume plan.
• Work closely with HCUK to ensure competitive finance products are available for the CPO programme.
• Work with UVL partner to ensure best in class customer and Retailer experience. 
• Work with the HMUK Network Development team to measure Retailers used car performance and identify areas for improvement.
• Work with training teams to ensure the network used car operations are supported adequately with training and development tools.
• Develop specific ZEV strategy for CPO to ensure sales and RV are maximised on ZEV products.
• Work with marketing team to ensure sufficient CPO media and marketing initiatives to drive CPO leads into the Retailers LMS.
• Provide monthly KPI reporting on all aspects of performance to both internal and external stakeholders.
   

Personal Specifications

• Minimum five years’ experience of working in a UK OEM Sales and Marketing environment.
• Strong understanding of used car acquisition methods and strategy.
• Demonstrable go to market strategy deployment. 
• Highly numerate and comfortable working with data and market intelligence to inform and influence. 
• Capable and confident at c-suite engagement and influencing.
• Strong, challenging, and competitive individual with the drive to get results.
• Ability to manage, adapt and optimise business processes and to support delivery of business plan.
• Able to travel the UK to visit Retailers and national events.
• Personable and able to build and maintain strong business relationships.