Role Summary:

Start or continue your career in a global automotive company and make a real impact on customer experience. 

You will join a team responsible for supporting customer and aftersales processes for Hyundai and Genesis in Poland. This role is suitable for early‑career professionals as well as candidates with initial experience in Customer service, aftersales, warranty or administrative roles. 

You will work closely with internal teams, the Customer Service Center and business partners, gaining hands‑on experience in warranty and aftersales processes while contributing directly to customer satisfaction and brand perception. 

We value reliability, ownership and collaboration – and we support you in building them. 

We want you to:

• Support customer inquiries related to Hyundai and Genesis vehicles, services and sales topics 
• Learn and work with warranty and aftersales processes that have a real impact on customer satisfaction 
• Take part in projects and service campaigns focused on improving customer experience and service retention 
• Cooperate closely with the Customer Service Center, helping to manage customer cases and deliver services such as customer notifications 
• Prepare simple reports and analyses based on existing data from Hyundai systems – you’ll develop your analytical skills step by step 
• Work with different teams within HMP / HME / HMC, dealers and external partners to understand how a global organization operates 
• You won’t be left alone – you’ll learn through practice, teamwork and support from more experienced colleagues 

About you:

• You are at an early stage of your career or have first professional experience in customer service, administration, automotive, aftersales, or a similar field.
• You have a strong sense of responsibility and understand the importance of timely and accurate case handling, especially in customer‑related matters.
• You feel comfortable working with deadlines and priorities and take a reliable approach to task delivery.
• You are eager to learn through hands‑on experience and interested in understanding customer processes end‑to‑end.
• You are curious, proactive, and not afraid to ask questions to deepen your knowledge.
• You communicate clearly and confidently and can be appropriately assertive when cooperating with service partners and dealers, while remaining professional and solution‑oriented.
• You enjoy working with both people and data.
• You appreciate structured work environments but also like contributing ideas and suggesting improvements.
• You feel comfortable using Excel and PowerPoint and are motivated to further develop these skills.
• You speak English at a communicative level.
• You hold a valid Category B driving license.

Rewards and Benefits

• Stable employment in a fast‑growing, innovative automotive company 
• Clear expectations, onboarding support and development opportunities 
• Attractive benefits package, including: private medical care, sports card subsidy, employee car leasing program, lunch allowance & smart lunch platform, Employee Assistance Program, social benefits (ZFŚS) 
• A friendly, open and multicultural team where your ideas and engagement are valued 
• Possible hybrid work model
• Flexible working hours within a standard full‑time (40 hours per week) work model, with the core working time between 10:00 a.m. and 4:00 p.m. 
• Access to training programs, internal knowledge and LinkedIn Learning 
• Opportunities to get familiar with the latest Hyundai and Genesis models, including occasional vehicle testing and hands‑on exposure 
• The chance to learn about the newest technologies and trends in the automotive industry, including electrification, connectivity and aftersales innovations 
• A work environment where learning, feedback and collaboration are part of everyday work