Purpose of the Job

Role Summary:

As Commercial & Field Operations Specialist (m/w/d), you monitor market performance, identify growth opportunities, and collaborate closely with National Sales Companies to improve sales, profitability, and customer satisfaction. Through data-driven analysis and strategic initiatives, you support the sustainable growth of Hyundai's European Aftersales business.

We want you to:

• Monitor Genuine Parts & Accessories sales performance across European National Sales Companies (NSCs) and ensure alignment with Aftersales strategy and commercial objectives
• Analyze sales performance, KPIs, market trends, and profitability to identify performance gaps and actionable growth opportunities
• Collaborate closely with local markets to improve commercial performance and support the successful execution of sales initiatives and campaigns
• Develop recommendations based on data analysis and share best practices across markets to drive continuous improvement
• Support strategic planning initiatives that strengthen Genuine Parts & Accessories sales, profitability, and long-term business growth
• Participate in commercial decision-making processes and recommend actions to improve sales performance and operational effectiveness
• Act as a key escalation point for Aftersales product-related topics and coordinate with Hyundai Service Centers (HSCs), distributors, and internal stakeholders to resolve commercial issues
• Drive customer satisfaction initiatives that strengthen customer loyalty and support sustainable business performance
• Monitor profitability, margin development, and commercial performance to ensure achievement of financial targets
• Collaborate with cross-functional teams across Aftersales, Sales, Marketing, and Headquarters to deliver aligned commercial strategies and business objectives

About you:

• Bachelor's degree in Business Administration, Economics, Engineering, or a related field
• 3–5 years of experience in automotive Aftersales, commercial operations, or sales performance management, preferably within an international environment
• Solid understanding of Genuine Parts & Accessories business, Aftersales operations, sales KPIs, and commercial performance management
• Strong commercial acumen with a sound understanding of automotive business models and profitability drivers
• Excellent analytical skills with experience working with large and complex datasets to generate business insights and recommendations
• Advanced proficiency in Microsoft Excel, Power BI, or comparable data analysis tools; familiarity with AI assistant applications is an advantage
• Strong project planning and execution skills with the ability to manage multiple initiatives simultaneously
• Excellent communication and stakeholder management skills with the ability to collaborate across multicultural and cross-functional teams
• Results-oriented, detail-focused, and proactive with strong problem-solving capabilities
• Willingness to travel internationally as required
• Fluent in English; additional European languages are an advantage

Rewards and Benefits

• A highly competitive salary and benefits package
• Flexible working hours and hybrid work policy
• Continued learning and professional development
• Car sharing and car lease mobility program
• Daily complimentary lunch at the office canteen and subsidized breakfast snacks
• Free access to the company gym
• Opportunities to join company sporting clubs including tennis, soccer, yoga and golf
• Highly international working environment