Role Summary:

Based in Leatherhead, please check commute before applying!

At Hyundai and Genesis Motor UK, our digital ecosystem underpins every aspect of our business, supporting employees, retailers, training centres and our Tilbury port operations. The Business Applications Platform Analyst plays a key role in supporting, maintaining and enhancing our SAP environment, ensuring business-critical systems run effectively. Working closely with the Business Applications Manager, you'll resolve SAP issues, support users, analyse business processes, and help deliver system improvements that enable efficient day-to-day operations across Hyundai and Genesis Motor UK.

We want you to:

• Monitor, triage and manage SAP-related incidents and service requests through ServiceNow and JIRA
• Resolve 1st and 2nd line SAP support tickets, including transaction errors, process issues and user navigation queries
• Support the Business Applications Manager in analysing SAP-related business requirements and identifying practical system or process improvements
• Investigate recurring SAP issues, identify root causes and help implement sustainable resolutions
• Escalate complex SAP functional, technical or integration issues to the appropriate internal teams or external partners
• Maintain clear ticket records, resolution notes, user updates and supporting documentation.
• Assist with documentation of SAP processes, user guidance, requirements and technical specifications where required
• Support related business applications, retailer systems and interfaces where they interact with SAP or core business processes.

About you:

Excellent BA skills with experience including:

• User requirements gathering and workshop facilitation
• Translation of user requirements into technical specifications
• Business process re-engineering/streamlining.
• Solid experience of day-to-day application support/resolution
• Strong experience in producing easy-to-follow training collateral 
• Strong Experience supporting ERP, CRM, BI platforms. 
• Excellent communication skills, both written and oral
• Ability to build strong internal and external relationships to support the delivery of business initiatives 
• Strong analytical and problem-solving skills with an eye for detail
• Ability to take ownership of issues through to resolution
• Self-motivated with the ability to multitask whilst working to tight deadlines
• Strong team player, comfortable to work and communicate with all levels of the business
• Ability to think outside the box to provide solution options to support business initiatives

What we offer:

• Competitive Salary & Benefits Package
• Private Medical Insurance
• Pension 6% Matched
• 25 Days Holidays plus Bank holidays with option to buy/sell
• Group Income Protection & Life Assurance
• Flexible Benefits & Retail Discount
• Flexible Working
• Access to Hyundai & Genesis Sponsored events 
• Access to Employee Car Scheme (once passed probation)
• Office Lunch Allowance