We want you to:

• Provide service process trainings to aftersales related job roles (Service Manager and Advisors, Customer Relation Responsibles etc.),
• Update, adaptation and implementation of aftersales related non-technical training documents,
• Preparing announcements of after sales non-technical trainings, sharing with dealers and monitoring returns,
• Analysis of additional training needs and implementation in parallel with the existing Certification Programs,
• Organization of Aftersales Service Soft Skill Trainings in cooperation with outsource training compaines,
• Organizing of national aftersales competition then coaching of best advisors for global competitions
• Create e-learning courses using Articulate Storyline, effectively usage of Learning Management System and follow-up,
• Yearly Aftersales Service Training Plan preparation,
• Preparation of training related monthly executive reports.

You will also need to have:

• Bachelor’s degree in related fields from a reputable universities
• Good command of interpersonal, communication ability, suitable for teamwork, innovational competencies
• Ability to analyze, effective in problem solving
• Minimum 5 years of professional experience with similar responsibilities
• Previous automotive experience and product knowledge is a plus
• High level of computer literacy; excellent level of MS Office programs, Articule Storyline application
• Advanced presentation skills
• Advanced level of both written & spoken English