Warranty Unit Lead
Date: Dec 21, 2024
Location: Türkiye, Türkiye, Türkiye, Türkiye
Company: Hyundai Motor Europe GmbH
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Hyundai Türkiye invites you to become part of one of the world’s leading car manufacturers. Being a member of our international team, you have the chance to form the future of mobility together with experts inside a global company with a unique success story. As a well-organized, flexible and motivated professional, you will master diverse challenges and work in a dynamic environment with a strong customer focus. We love to defy conventions and drive ambitious future plans with responsibility when it comes to mobility, quality and design. For these aims we need the right team and therefore, we need you. At Hyundai, we believe that the success of our organization lies in the passion and diversity of individual members. That is why we also commit to supporting them in their personal development, while offering an inspiring work atmosphere. Join us for creating future mobility. If you want to know more about us, then visit our accounts. Website: https://hyundai-motor.com.tr/tr/ Instagram: hyundaikariyer |
We want you to:
- Guide warranty team executively in parallel with After Sales Group’s targets
- Make performance management of the team effectively and prepare career plans for the team members
- Ensure domestic warranty operation’s compatibility with Hyundai’s Global Warranty Policy
- Follow governmental & legal regulations / obligations, and customer requirements closely, and make sure company’s warranty applications are coherent with them
- Analyze warranty claims and perform data analysis
- Lead dealer warranty audits and complete evaluations of the audits on time
- Monitor annual warranty budget, goodwill budget and main warranty KPIs (CPU, CPVS, etc.) closely
- Monitor and manage domestic warranty labor rate regularly
- Develop ideas to reduce warranty cost and put them in practice
- Control warranty part collection and scrap center operation
- Collaborate with technical team to find out technic service bulletins and coordinate warranty actions to be taken if necessary
- Prepare frequent department presentations to report top management
- Manage and report quarter based dealer warranty premium process
You will also need to have:
- At least bachelor’s degree in engineering or related field
- Minimum 8 years experience, preferably in/for Automotive OEMs in Technical/Warranty roles
- Effective communication and interpersonal skills with attitude in building relationships with professionals of all organizational levels globally
- Competent in problem-solving, analytical and interpersonal skills
- Excellent oral and written skills in English with the ability to interact effectively with all levels of management and reporting for the quality platforms
- Traveling flexibility both overseas and in Turkey
- Advanced user of MS Office applications (especially Powerpoint and Excel)
- Customer-focused personality
- Being competent about governmental & legal regulations / obligations such as 6502-law on customer protection, TS 12047-after sales services regulation etc.
We Offer
Working on a global level and recognized internationally,
Chance to enhance your competencies and unlock your potential,
Structured training and ongoing career development,
Hybrid working model,
Flexible working hours (Flextime),
Flexible benefits,
Comprehensive private health insurance,
Casual dress code
“Hyundai Türkiye is an equal opportunity employer and promotes diversity in the workplace.”