Warranty Senior Specialist

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Date: 13 Dec 2024

Location: Türkiye, Türkiye, Türkiye, Türkiye

Company: Hyundai Motor Europe GmbH

Hyundai Türkiye invites you to become part of one of the world’s leading car manufacturers. Being a member of our international team, you have the chance to form the future of mobility together with experts inside a global company with a unique success story. As a well-organized, flexible and motivated professional, you will master diverse challenges and work in a dynamic environment with a strong customer focus.

We love to defy conventions and drive ambitious future plans with responsibility when it comes to mobility, quality and design. For these aims we need the right team and therefore, we need you. At Hyundai, we believe that the success of our organization lies in the passion and diversity of individual members. That is why we also commit to supporting them in their personal development, while offering an inspiring work atmosphere.

Join us for creating future mobility.

If you want to know more about us, then visit our accounts.

Website: https://hyundai-motor.com.tr/tr/

Instagram: hyundaikariyer

We want you to:

Manage domestic and export markets' warranty claim process
Drive dealer and distributor warranty invoices and payments
Follow Technical Warranty Bulletins and applying and monitoring campaigns
Contribute domestic and export markets dealer warranty audits
Apply and reporting dealer digital warranty audits
Prepare regular warranty reports by using MS Office skills and present them to the top management
Calculate and follow up department KPIs (CPU, UIO, Approval Rate etc.)
Train dealer warranty specialists to support them for getting certified
Maintain warranty conditions on DMS (Dealer Management System) and GWMS (Global Warranty Management System)
Manage plant return process with relevant production plants (HMC, HMMC, HAOS etc.)
Contact with HMC and HME for necessary inquiries
Follow up warranty conditions of competitors in domestic market (Labor rate, terms and conditions etc.)
Contribute onsite dealer visits, online meetings (Field problems, improvements etc.)

You will also need to have:

At least bachelor’s degree in engineering, business administration or equivalent university fields
Minimum 5 years experience, preferably in/for Automotive OEMs in Technical/Warranty roles
Proficient oral and written skills in English with the ability to interact effectively with all levels of management and reporting for the quality platforms
Advanced user of MS Office applications (especially Powerpoint and Excel)
Customer-focused personality
Effective communication and interpersonal skills with attitude in building relationships with professionals of all organizational levels globally
Competent in problem-solving, analytical and interpersonal skills
Traveling flexibility both overseas and in Turkey

We Offer

Working on a global level and recognized internationally,

Chance to enhance your competencies and unlock your potential,

Structured training and ongoing career development,

Hybrid working model,

Flexible working hours (Flextime),

Flexible benefits,

Comprehensive private health insurance,

Casual dress code

“Hyundai Motor Turkey is an equal opportunity employer and promotes diversity in the workplace.”

Job Segment: Engineer, Engineering, Automotive

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