We want you to:

• Manage domestic and export markets' warranty claim process
• Drive dealer and distributor warranty invoices and payments
• Follow Technical Warranty Bulletins and applying and monitoring campaigns
• Contribute domestic and export markets dealer warranty audits
• Apply and reporting dealer digital warranty audits
• Prepare regular warranty reports by using MS Office skills and present them to the top management
• Calculate and follow up department KPIs (CPU, UIO, Approval Rate etc.)
• Train dealer warranty specialists to support them for getting certified
• Maintain warranty conditions on DMS (Dealer Management System) and GWMS (Global Warranty Management System)
• Manage plant return process with relevant production plants (HMC, HMMC, HMTR etc.)
• Contact with HMC and HME for necessary inquiries
• Follow up warranty conditions of competitors in domestic market (Labor rate, terms and conditions etc.)
• Contribute onsite dealer visits, online meetings (Field problems, improvements etc.)

You will also need to have:

• At least bachelor’s degree in engineering, business administration or equivalent university fields
• Minimum 5 years experience, preferably in/for Automotive OEMs in Technical/Warranty roles
• Proficient oral and written skills in English with the ability to interact effectively with all levels of management and reporting for the quality platforms
• Advanced user of MS Office applications (especially Powerpoint and Excel)
• Customer-focused personality
• Effective communication and interpersonal skills with attitude in building relationships with professionals of all organizational levels globally
• Competent in problem-solving, analytical and interpersonal skills
• Traveling flexibility both overseas and in Turkey