Senior Service Process Trainer

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Date: 30 Mar 2025

Location: Türkiye, Türkiye, Türkiye, Türkiye

Company: Hyundai Motor Europe GmbH

Hyundai Türkiye invites you to become part of one of the world’s leading car manufacturers. Being a member of our international team, you have the chance to form the future of mobility together with experts inside a global company with a unique success story. As a well-organized, flexible and motivated professional, you will master diverse challenges and work in a dynamic environment with a strong customer focus.

We love to defy conventions and drive ambitious future plans with responsibility when it comes to mobility, quality and design. For these aims we need the right team and therefore, we need you. At Hyundai, we believe that the success of our organization lies in the passion and diversity of individual members. That is why we also commit to supporting them in their personal development, while offering an inspiring work atmosphere.

Join us for creating future mobility.

If you want to know more about us, then visit our accounts.

Website: https://hyundai-motor.com.tr/tr/

Instagram: hyundaikariyer

We want you to:

Provide service process trainings to aftersales related job roles (Service Manager and Advisors, Customer Relation Responsibles etc.),
Update, adaptation and implementation of aftersales related non-technical training documents,
Preparing announcements of after sales non-technical trainings, sharing with dealers and monitoring returns,
Analysis of additional training needs and implementation in parallel with the existing Certification Programs,
Organization of Sales/ Service Soft Skill Trainings in cooperation with outsource training compaines,
Organizing of national sales and aftersales competition then coaching of best advisors for global competitions
Planning and making dealer visits,
Create e-learning courses using Articulate Storyline, effectively usage of Learning Management System and follow-up,
Yearly Service Training Plan preparation,
Preparation of training related monthly executive reports.

You will also need to have:

Bachelor’s degree in Business Administration, Social Sciences, Engineering faculties, from a reputable departments
Good command of interpersonal, communication ability, suitable for teamwork, innovation competencies
Ability to analyze, effective in problem solving
Minimum 5 years of professional experience with similar responsibilities
High level of computer literacy; excellent level of MS Office programs, Articule Storyline app, advanced presentation skills
Advanced level of both written & spoken English

We Offer

Working on a global level and recognized internationally,

Chance to enhance your competencies and unlock your potential,

Structured training and ongoing career development,

Hybrid working model,

Flexible working hours (Flextime),

Flexible benefits,

Comprehensive private health insurance,

Casual dress code

“Hyundai Motor Türkiye is an equal opportunity employer and promotes diversity in the workplace.”

Job Segment: Engineer, Engineering

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