Customer Relation Senior Specialist

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Date: 15 Nov 2024

Location: Türkiye, Türkiye, Türkiye, Türkiye

Company: Hyundai Motor Europe GmbH

Hyundai Türkiye invites you to become part of one of the world’s leading car manufacturers. Being a member of our international team, you have the chance to form the future of mobility together with experts inside a global company with a unique success story. As a well-organized, flexible and motivated professional, you will master diverse challenges and work in a dynamic environment with a strong customer focus.

We love to defy conventions and drive ambitious future plans with responsibility when it comes to mobility, quality and design. For these aims we need the right team and therefore, we need you. At Hyundai, we believe that the success of our organization lies in the passion and diversity of individual members. That is why we also commit to supporting them in their personal development, while offering an inspiring work atmosphere.

Join us for creating future mobility.

If you want to know more about us, then visit our accounts.

Website: https://hyundai-motor.com.tr/tr/

Instagram: hyundaikariyer

We want you to:

Prepare monthly CRM communication plans (SMS, email, app push notifications) and managerial reports; obtain approval from relevant departments and managers.
Analyze the target customer groups for campaign content and generate relevant data.
Manage the customer lifecycle, including new and lost customer management.
Set annual KPI targets and prepare the business plan and budget.
Draft and distribute message texts and email content.
Plan and oversee the operations of the outbound call center team.
Collaborate with the IT department to monitor software developments that meet the needs of stakeholders.
Provide support and training for dealers and HAOS employees to enhance CRM usage.
Manage new contracts and annual contract renewals, including the bidding process.
Conduct integration studies as necessary.
Initiate projects or actions to enhance customer data collection.
Monitor İYS integration and take required actions.

You will also need to have:

Bachelor’s degree in Engineering, Business Administration, Economics, or Social Sciences from a reputable university.
Strong planning and organizational skills, with a keen attention to detail and strong analytical abilities.
Results-oriented individual, effective in problem-solving.
Excellent interpersonal, communication, and collaboration skills, with a willingness to embrace change and innovation.
High level of computer literacy; advanced proficiency in MS Office is required. Knowledge of Microsoft Dynamics 365, Power BI, and the ability to understand code, scripts, and database queries are advantageous.
A minimum of 5 years of professional experience in similar roles.
Proficient in analyzing and utilizing complex data to positively impact business outcomes.
Advanced proficiency in both written and spoken English.

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