After Sales Commercial & Marketing Unit Lead

We want you to:

Manage and monitor customer orders and related order data and activities, manage customer backlog, customer service level and take actions both in
Manage parts sales, accesories development and service marketing activity
Receive and execute complaints, initiate process improvements (automation/pricing etc.)

Manage process changes with internal expert
Manage financial processes including issue of invoices, credit/debit notes.
Be a core part of the instock function carrying out country level demand planning, ordering and capacity management.
Negotiate customer service level agreement with customer. organize, moderate or participate in meetings to present supply chain topics
Track customer experience metrics and drive improvements across them by building actionable plans
Influence IT and operations teams in building support and resources for projects and initiatives to automate inventory management processes.
Work with leadership on project selection, scope, definition, and performance to ensure alignment with business strategy

You will also need to have:

5+ years in a senior customer facing role , 10 years related field experience 
Bachelor's degree in engineering, business management or logistics.
Superior written and verbal Business English communication skills,
Experience working in large data sets, and data-driven argumentation
Solid experience with Excel/spreadsheets 
Self-motivated problem solver who thrives in a dynamic and customer-focused environment 
Demonstrated ability to maintain composure in stressful situations, respond to customer needs quickly and effectively, and adaptive to change 
Strong statistical knowledge, Highly analytical, technically proficient, and able to learn new tools and software quickly