Role Summary:

Hyundai is looking for a new colleague for the position of Customer Experience Consultant in the Department of Aftersales.

In this role you will handle escalated cases from Customer Service and be the link between technical, quality, and customer teams to ensure a quick and efficient process. Your main objective is to have a proactive approach to avoid costly retrospective solutions. You will increase customer satisfaction, and reduce cost related to customer cases by measuring and evaluating proactive measures.

Success in this role requires strong communication skills and the ability to thrive when engaging in clear, open, and welcoming dialogue with stakeholders. You need to be structured and analytical, and able to take a holistic approach to problem solving, even when several tasks need to be handled at the same time.

The position reports to Technical, Warranty and Quality Manager.

We want you to:

• Gather and analyze data to identify early trends and potential customer issues, and initiate proactive customer actions
• Manage inquiries in collaboration with dealers and the customer call centre
• Evaluate consumer law cases raised by dealers
• Serve as secretary/lead for the internal Escalation Committee
• Follow-up and report back to headquarters
• Carry out ad hoc tasks when required

About you:

• A Bachelor`s degree or equivalent

• Minimum of 5 years’ experience from customer case handling and customer communication
• Experience from the automotive industry is an advantage
• Fluency in English and Norwegian is essential – oral and written
• Good MS office knowledge

Rewards and Benefits

• An exciting role in a dynamic, international group offering opportunities for development and career growth.
• An important role in a smaller subsidiary with significant potential to make an impact.
• Competitive terms, including comprehensive health and insurance benefits.
• Work in spacious, modern offices located in Alna, Oslo.
• Garage with charging.
• Fitness room.