Job Purpose

Fanatical about delivering great customer service, our After Sales teams keep our customers engaged with our brand while ensuring the care they receive is the best in the market. As a Warranty Process and Audit Partner, you will assure the correct application of warranty policies at European level and improving the warranty operations among European Distributors.

We want you to:

• Warranty and campaign data monitoring and improving using the HMC and/or HME tools. Regular reporting.
• Conducting and improving the analysis of the main warranty K.P.I.s – CPU (Costs Per Unit) / CPVS / UIO etc.
• Warranty Operations Review (W.O.R.) activity at Subsidiaries/Distributors according to the HMC guidelines.
• Continual HME audit procedure improvement, audit preparation, execution and follow up. 
• Follow up of goodwill claims between Headquarters/Factories and the European subsidiaries & distributors.
• Assist in quality investigations in terms of warranty data, monitoring, analysis and reporting.
• Warranty Bulletins preparation to enhance the application of the global warranty policies at European level
• Analysis of market warranty performances in terms of administration errors, improper claims or quality issues
• Collating the markets inquiries supporting the markets with operational issues, escalation of the concerns
• Market or other surveys (mainly in terms of warranty operations) on demand
• Support and collate the monthly warranty special projects invoicing and NOR procedures
• Support manufacturer with claim data improvement (comments, DTC info etc.)

About you:

You’re driven by the constant desire to improve. Free to think without boundaries and explore every possibility, you’ll embrace the challenge of pushing us to always find a better way. Because thinking unlimited is what you do. Confidently taking the lead on small projects and initiatives, your excellent communication skills will come into their own as you work closely with stakeholders from across the business. 

You would also need to have:

• Bachelor / Master degree in Mechanical Engineering or in Statistics & Analysis
• 2-3 experience with a warranty, e.g. in the context of a ideally gained in the automotive industry
• Accuracy and high attention to detail, good analytical and conceptual competences, ability to recognize issues, good communication skills, team player
• Good knowledge of automobile technics, repairs and maintenance
• Very good user knowledge of MS Excel & PowerPoint
• Very good command of English, solid knowledge of other European language(s) preferred

Rewards and Benefits

You’ll enjoy a competitive salary, plus:

• Flexible working hours and hybrid work policy
• Continued learning and professional development
• Car sharing and lease mobility program
• Complimentary nutritious food and drink in our canteen
• Complimentary fitness facility and company sport activities such as tennis, soccer, yoga, etc.