As our Market Communication & Governance Manager (Change Mgmt.), you’ll work on the establishment of a Pan-EU Governance and application to our NSCs, you’ll be responsible of the development for Change Management as well as development of a EU standard CX business template and governance structure of standardization process with Hyundai Motor Europe and NSCs. 

We want you to:

•    Work on the establishment of Pan-EU Governance structure and operation guidelines
•    Participate in EU standardization process and the local rollout projects
•    Continuously discuss with respective teams and stakeholders related EU business/ IT process
•    Lead regular meetings with markets to discuss the operation performance and collect feedbacks
•    Design discussion materials regarding platforms for markets, and lead in delivery & communication with stakeholders in Hyundai Motor Europe & markets
•    Develop a change management plan and guideline contents for target markets and users 
•    Lead a change management program and collect feedbacks/requirements regarding the platform
•    Communicate and align with HQ directions and translate into EU region standards
•    Support in reporting to HQ and follow up the decision makings and issues points
•    Develop & manage key KPIs and dashboards for monitoring effectiveness of CX and business performances 
•    Fulfill your job duties and objectives by understanding overall department and company’s strategy and objectives
•    Master and demonstrate technical and operational expertise

About you:

An expert in your field, dealing with complex projects in ambiguous contexts is second nature to you. Because thinking unlimited runs in your blood. Confidently taking the lead on transformative initiatives, your technical knowledge and ingenuity will challenge convention and lead the way to better business decisions. Tomorrow? It’s what you make it. Because we’ll give you the scope and influence to inspire innovation. And the changes you implement will transform our future.
 

Requirements:

•    University Degree (Bachelor/MBA etc.)
•    Minimum 5-10 years’ experience in a related position or specialization
•    Global Project Rollout Experience
•    Professional experience with Business Analysis
•    Research / Benchmarking knowledge is required
•    Good understanding in Salesforce solutions
•    Collaborative mindset - Strong teamwork, communication with stakeholders in various organizations
•    Strong ability to prioritize and manage multiple tasks and responsibilities 
•    Excellent communication skills and a collaborative/teamwork mindset
•    Proficiency in MS Office is required
•    Proficiency in English (both written and oral) is required

Rewards and Benefits

You’ll enjoy a competitive salary, plus:
•    Flexible working hours and hybrid work policy
•    Continued learning and professional development
•    Car sharing and lease mobility program
•    Complimentary nutritious food and drink in our canteen
•    Complimentary fitness facility and company sport activities such as tennis, soccer, yoga, etc.