Role Summary:

As the IT Helpdesk Manager, you'll manage a help desk team to resolve complex queries and manage the partnering relationships with internal clients, build effective working relationships and provide high-quality professional services to facilitate the delivery of business strategy and plans.

We want you to:

• Supervise daily operations, manage staffing schedules, conduct performance evaluations, and mentor team members.  
• Ensure all incidents and requests are logged, prioritized, and resolved efficiently; handle escalations to ensure timely solutions.  
• Develop and refine helpdesk policies, workflows, and procedures to improve service quality and efficiency.  
• Assist with complex issues, support team members, and oversee IT system administration tasks like account management and software updates.  
• Analyze customer feedback, monitor satisfaction, and drive service improvements.  
• Plan and execute helpdesk-related projects, including system upgrades and technology implementations.  
   

About you:

• Bachelor's degree in computer science, information systems, or a related field (preferred).  
• 5+ years of experience in IT support or help desk roles, including 3+ years in a managerial position.  
• Proven leadership skills in hiring, training, and motivating IT support teams.  
• Fluent in English; knowledge of a European language or Korean is a plus.  
• Strong technical troubleshooting skills and commitment to excellent customer service.  
• Experience in system administration and network fundamentals (LAN/WAN, TCP/IP, DNS, DHCP).  
• Proficient with helpdesk tools (e.g., ServiceNow, Zendesk) and remote support systems.  
• Certifications such as ITIL, MCSE, CCNA, or CompTIA A+/Network+/Security+ are highly desirable.

We offer:

• A highly competitive salary and benefits package
• Flexible working hours and hybrid work policy
• Continued learning and professional development
• Car sharing and car lease mobility program
• Daily complimentary lunch at the office canteen and subsidized breakfast snacks
• Free access to the company gym
• Opportunities to join company sporting clubs including tennis, soccer, yoga and golf.
• Highly international working environment