Job Purpose

In your role as a Safety Field Investigator you will be responsible for conducting extensive investigations that determine the probability of a Hyundai vehicle model containing a safety related defect and/or a possible noncompliance with the ECE or other regulatory requirements.

We want you to:

• Lead and coordinate related Hyundai groups aimed at identifying and resolving vehicle safety items, and liaise with all other Hyundai teams involved with these activities.
• Identify and develop innovative analytical approaches to detect potential vehicle safety issues 
• Actively monitor results, effectiveness and promotion of engineer led examination of consumer complaint data, field reports, legal cases, supplier information; dealer reports, plant information, other safety recalls, compliance and consumer metric testing, NHTSA VOQ data and outliers in warranty data, identify possible safety related defects and/or non-compliances associated with Hyundai production vehicles.
• Once identified as a possible issue, conduct an internal thorough data-driven, but timely, investigation to determine the severity of the occurrence of the issue, the root cause, the number of vehicles affected, the ability of consumers to detect the issue and all probable corrective actions related to this issue.
• Actively track and manage identified issues based on assigned vehicle component responsibilities throughout complete field fix cycle 
• Monitor field status and coordinate vehicle and part investigations.
• Conduct field inspections of post-event vehicles or in-service vehicles at dealerships or alternate locations, if necessary.
• Participate in vehicle safety forums, technical conferences, meetings, panels, etc. and internally disseminate the knowledge gained.
• Work with the related Hyundai groups to identify potential anomalies in field fix performance and trigger immediately the related deep-dive analysis.
• Support EU Market Surveillance requests EU 2018/858
• Ensure internal communication with other group parts
• Ensure required documentation of each case based on group requirements.
   

About you:

You’re driven by the constant desire to improve. Free to think without boundaries and explore every possibility, you’ll embrace the challenge of pushing us to always find a better way. Because thinking unlimited is what you do. Confidently taking the lead on small projects and initiatives, your excellent communication skills will come into their own as you work closely with stakeholders from across the business. 

You will also need to have: 

• Bachelor’s degree in Engineering
• Experience in conducting timely investigations into equipment failure modes.
• Experience in gathering and analyzing statistical data.
• Five or more years of experience in the automotive business, including, vehicle safety, design, testing, field reliability evaluation, and service is preferred.
• Results-driven with excellent project and program management skills.
• Ability to proactively collaborate with peers, vehicle component experts and leadership within the organization and creatively problem solve needed to complete investigations.
• Ability to concurrently manage a number of investigations in a timely manner.

Rewards and Benefits

You’ll enjoy a competitive salary, plus:

• Flexible working hours and hybrid work policy
• Continued learning and professional development
• Car sharing and lease mobility program
• Complimentary nutritious food and drink in our canteen
• Complimentary fitness facility and company sport activities such as tennis, soccer, yoga, etc.