We want you to:

• Design digital customer experiences across dealer /agency networks
  • Design and optimize digital customer experience through user testing, journey optimization, and benchmarking competitors and digital advanced organizations
  • Be responsible for dealer channel performance and integration of dealer systems with legacy systems for seamless and connected customer experience
  • Design user centric digital touchpoints and processes
  • Define system specifications of dealer performance management solutions based on Hyundai business and dealer network needs
• Project Management
  • Oversee project duration, budget, quality control, etc
  • Lead digital transformation in 11 countries across the region and roll out digital transformation projects to all subsidiaries
• Stakeholder communication and coordination of interests
  • Coordinate alignment between business units within European HQ, leading collaboration and participation between business divisions mainly within retail channel development, sales, and mobility
  • Coordinate regional and global teams to ensure alignment and project timeliness
• KPI definition and customer experience performance monitoring system establishment
  • Monitor performance from dealership experience to final purchase experience and promote continuous improvement based on CRM 
• Manage daily communication to monitor implementation and update of the Pan-European dealer digital channel across European markets
  • Closely collaborate with EU markets to champion strategic evolution of the sales journey
  • Design dashboard/ tools to monitor the performances of the dealer network and, together with the European markets, improve the overall user experience by enhancing the digital platform
  • Coordinate with CRM team to optimize data collection in various customer journey phases
  • Prepare management reporting based on monthly performance of dealers and overall sales
• Preparation for future digital sales E2E journey
  • Enhance the existing channel of dealer systems to connect any fragmented journey of sales 
  • Strategize to incentivize dealer network to utilize Hyundai sales channels as primary sales tool
  • Manage continuous training dealers on channel usage and benefits for 100% adaptation
  • Survey and benchmark markets for innovative sales strategy and concept development

About you:

• 8+ years of relevant professional experience with several years within dealer network development or automotive sales
• Bachelor's Degree within Business, Information Technology, or related
• Experience in pan-European project rollouts
• Strong discernment and strategic orientation to extract relevant business insights and identify business needs
• Strong understanding of dealer sales processes, dealer performance, and multi-channel sales(B2B and B2C) processes within the industry
• Dealer Management System experience
• Project Management experience within IT or Digital Customer Experience 
• Collaborative mindset/ strong teamwork and communication with stakeholders
• Fluent in English (written and oral)
• Proficient in MS Office and Project Management Tools

Rewards and Benefits

• A competitive salary and benefits package
• Flexible working hours and hybrid work policy
• Continued learning and professional development
• Car sharing and lease mobility program
• Complimentary daily lunch and subsidized breakfast options in our canteen
• Free access to the company gym
• Opportunities to join sporting clubs including football, tennis, golf and yoga
• Highly international working environment