Role Summary:

We are looking for a Digital CX Project Manager to lead and implement digital transformation projects across Europe. This role will be contracted for 18 months. 

We want you to:

• Lead and implement digital transformation projects across multiple countries within the region
• Manage projects and be responsible for stakeholder communication, collaboration, coordination, and participation 
• Design and optimize digital customer experiences across various channels with a focus on continuous customer experience improvement projects, i.e. derive an integrated customer experience from digital to offline
• Coordinate among subsidiaries and information technology suppliers' development teams
• Measure KPIs in customer experience performance monitoring systems
• Monitor performance from web experience to final purchase experience and promote continuous improvement 
• Assist in the planning and preparation for future mobility business cases
• Assist in the preparation of the customer management system for business transitions
• Be actively involved in web experience design 
• Contribute to overall company's sales performance metrics through target strategies

About you:

• University Degree 
• Minimum 7-10 years’ experience in business process analysis and improvement through problem solving methods and techniques
• Experience in global scale projects and rollout support for market localization
• Experience in building a global multi-country website
• Experience in web projects (SEO, GA, AEM, Tableau, etc.)
• Excellent understanding of marketing campaigns / CRM / sales processes, preferably in the automotive industry
• Have a good understanding of media advertising and Martech 
• Experience in a project management role with a strong ability to prioritize and manage multiple tasks and responsibilities with a team
• Collaborative mindset - strong teamwork, communication with stakeholders in various organizations
• Proficiency in English (both written and oral) is required
• Proficient in MS Office and project management tools 

Rewards and Benefits:

• A highly competitive salary and benefits package
• Flexible working hours and hybrid work policy
• Continued learning and professional development
• Car sharing and car lease mobility program
• Daily complimentary lunch at the office canteen and subsidized breakfast snacks
• Free access to the company gym
• Opportunities to join company sporting clubs including tennis, soccer, yoga and golf
• Highly international working environment