Warranty Claims Assessor - Genesis

Leatherhead, Surrey (Please check commute before applying)

Competitive Salary, Hybrid Working (3 days office/2 days home), Private Medical Insurance, Office Lunch Allowance, 25 Days Holidays plus Bank holidays with option to buy/sell, Group Income Protection, Pension 6% Matched, Free Parking, Great Flexible Benefits including Dental, Access to ECS Car Scheme and access to Hyundai/Genesis Sponsored events!

Job Purpose

This role exists to ensure the smooth and efficient operation of the warranty process, acting as a key point of coordination between the retailer network, internal departments, and the Warranty Manager. By maintaining a strong focus on compliance, accuracy, and customer service, the position supports the integrity of warranty operations and contributes to continuous improvement across the network. The role plays an important part in upholding brand standards, supporting audit readiness, and helping to identify areas of development, ultimately contributing to a high-quality ownership experience for customers.

Key Responsibilities

• Support the Warranty Manager to achieve the required KPI’s as set by GME / GMC in accordance with the MOU
• Ensure that all claims in manual review and prior work authority (PWA) requests are processed in line with the service level agreement as set with the retailer network
• Ensure all emails, GWMS hotline enquiries and phone calls are answered in line with the service level as with the retailer network
• Highlight any retailer issues or development needs as identified through warranty claims, PWA’s and remote audit results to Warranty Manager
• Provide support to HMUK internal departments to resolve warranty queries, including the Technical Services and Customer Services teams for the Genesis Brand.
• Review any outstanding factory return claims and unpaid dealer claims with support of Warranty Manager 
• Be involved in remote audits using the internal audit system and workshop automation platforms when possible
• Ensure any chargebacks following a remote audit are correctly administered 
   

Personal Specification

• Driven by meeting and exceeding stretching targets whilst maintaining high standards and service levels
• Ability to work independently 
• Collaborative team player with strong communication skills
• Able to effectively review and process automotive related warranty claims
• Ability to effectively communicate with internal and retailer colleagues
• Numerate and articulate
• Confident with the use of digital technology 
• Disciplined, organised and able to manage, specialist projects within agreed budgets  
• Ability to ensure projects are completed and implemented within agreed timescales
• Strong customer service orientation