Technical Engineer (Field Based)

Competitive Salary, Company Car, Access to ECS Car Scheme, Pension 6% Matched, 25 Days Holidays plus Bank holidays with option to buy additional days, Life Assurance, Group Income Protection and access to a range of Flexible Benefits.

An exciting opportunity has opened for a field based Technical Engineer who will provide technical support for Hyundai's authorised network.  

Key Responsibilities:

• Provide technical support on problems raised from the Hyundai Authorised network, with suitable investigation and resolution of issues within a timely manor
• Communicate effectively to the Hyundai Authorised network through the internal Hyundai case system Global Service Way, email and telephone to support the above
• Support and diagnose technical problems remotely as well as onsite
• Complete technical reports following field visit activities, ensuring the report is written in a way that a customer could understand the content
• Develop technical knowledge and training skills with specialisation on products/ technical systems as agreed by the Technical Support Manager
• Support and communicate with Customer Services, Warranty and Technical Training teams
• Assist internal and external customers with technical support including proof reading of technical publications
• Provide assistance and work on projects as directed
• Inform and support the Quality Engineer with spike and trends in demands or complaints of market quality issues
• Liaise with Hyundai Motor Europe with regard to technical feedback and investigations
• Assist with press launches, motor shows, dealer conferences and other activities requiring technical support
• Handle all internal and external customers and suppliers with courtesy
• Maintain good administration within the Technical Department
• Carry out general administrative and office duties as required

Person Specification:

Technical Skills:

• Must have completed an industry recognised training programme plus be at a level equivalent to that of a Master Technician
• High level of understanding and use of motor vehicle diagnostic tools and supporting PC operating systems
• Able to demonstrate (hands on and verbally) that knowledge of the motor industry
• PC Skills: Word, Excel, Power Point and the Internet

Organisational Skills:

• Confident
• Good communication skills
• Strong customer service orientation
• Team player
• Good personal organisation
• Flexible with regard to job role and willing to travel and react at short notice