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Technical Services Engineer

Location: 

Leatherhead, ENG, GB

Location: 

Leatherhead, ENG, GB

Department:  Aftersales Commercial
Employment Type:  Permanent

At Hyundai, you’ll be working within a fast-paced, challenging environment, where you’ll be encouraged to push boundaries and challenge convention. As a global automotive manufacturer, and one of the fastest growing, you’ll have the opportunity to work within an international business environment, and grow with the Company. We believe that the future of our organisation lies in the passion and capabilities of individual members, and commit to supporting and developing them to their full potential.

If you believe you have the experience and skills for this role, and  share our passion for rethinking what's possible, and exceeding customer expectations, we warmly invite you to apply. 

Technical Services Engineer

Technical Engineer (Field Based)

 

Competitive Salary, Company Car, Access to ECS Car Scheme, Pension 6% Matched, 25 Days Holidays plus Bank holidays with option to buy additional days, Life Assurance, Group Income Protection and access to a range of Flexible Benefits.

 

An exciting opportunity has opened for a field based Technical Engineer who will provide technical support for Hyundai's authorised network.  

Key Responsibilities:

 

  • Provide technical support on problems raised from the Hyundai Authorised network, with suitable investigation and resolution of issues within a timely manor
  • Communicate effectively to the Hyundai Authorised network through the internal Hyundai case system Global Service Way, email and telephone to support the above
  • Support and diagnose technical problems remotely as well as onsite
  • Complete technical reports following field visit activities, ensuring the report is written in a way that a customer could understand the content
  • Develop technical knowledge and training skills with specialisation on products/ technical systems as agreed by the Technical Support Manager
  • Support and communicate with Customer Services, Warranty and Technical Training teams
  • Assist internal and external customers with technical support including proof reading of technical publications
  • Provide assistance and work on projects as directed
  • Inform and support the Quality Engineer with spike and trends in demands or complaints of market quality issues
  • Liaise with Hyundai Motor Europe with regard to technical feedback and investigations
  • Assist with press launches, motor shows, dealer conferences and other activities requiring technical support
  • Handle all internal and external customers and suppliers with courtesy
  • Maintain good administration within the Technical Department
  • Carry out general administrative and office duties as required

Person Specification:

 

Technical Skills:

  • Must have completed an industry recognised training programme plus be at a level equivalent to that of a Master Technician
  • High level of understanding and use of motor vehicle diagnostic tools and supporting PC operating systems
  • Able to demonstrate (hands on and verbally) that knowledge of the motor industry
  • PC Skills: Word, Excel, Power Point and the Internet

 

Organisational Skills:

  • Confident
  • Good communication skills
  • Strong customer service orientation
  • Team player
  • Good personal organisation
  • Flexible with regard to job role and willing to travel and react at short notice

 

Become part of a Global Company with a history of success and ambitious plans for the future. Please apply by creating your Candidate Profile and attaching your application documents in English.


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