Supply Team Coordinator

Based in Leatherhead. Please check commute before applying.

Competitive Salary, Hybrid working (2 days from home/3 days in office), Private Medical Insurance, Office Lunch Allowance, 25 Days Holidays plus Bank holidays with option to buy/sell, Group Income Protection, Pension 6% Matched, Free Parking, Great Flexible Benefits including Dental, Access to ECS Car Scheme and access to Hyundai Sponsored events!

Your primary focus will be working closely with our retailer partners to support them in achieving their registration targets and liaising with a wide variety of internal stakeholders to drive improvements in supply chain processes. 
 
You will support the end-to-end new vehicle supply chain, stretching from when the retailer sells the vehicle, through the entire production process, shipment and delivery to the end customer. 
 
The successful candidate will gain a fascinating insight into the operations of an automotive manufacturer through a role that provides real scope to add significant value to the business and drive improvements in the end customer experience.
 

Key Responsibilities

• Provide an efficient supply of new vehicles to all distribution channels (inc. Retailer, Fleet, Company Cars, Employee Scheme, Emergency Services, and Online Orders). 
• Process vehicle allocations and monitor preparation / delivery.  Proactively resolve logistical issues and ensure timely delivery of cars to customers.
• Point of contact to resolve queries and provide support to the Retailer Network, Field Sales, Tilbury Import Centre, Distribution Partner, and Hyundai Finance Services.
• Administer new vehicle supply procedures and system processes, produce order & stock reports.
• Provide guidance to Retailer network on all registration processes and DVLA procedures.
• Handle all calls & emails / tickets positively, provide accurate supply information to Retailer Network and internal customers.  Ensure availability to take incoming calls and respond to tickets via the systems provided.

Core Team Duties

• Supply Helpdesk Phone Support / Call Handling.
• Respond to Supply Tickets / Retailer Queries in a timely manner.
• Analyse Factory Production / Shipping Schedules / Quote ETA's for Pipeline Orders.
• Process Vehicle Orders & Cancellations / Amendments.
• Action Sales Type Change Requests via Ticketing System & SAP.
• Ring-fence Stock for Retailer Fleet Deals & Process Allocations / PDIs / Deliveries (working with Fleet Operations Managers).
• Arrange Miscellaneous Uplifts / Vehicle Movements for Retailer Transfers / Returns.
• Progress Chase Orders with Tilbury & ECM (Vehicle Preparation, Repairs, Offloads & Deliveries).
• Update Cherished Transfers / Registration Number Amendments / De-registrations.

Individual Tasks (Assigned to Members of Supply Team)

• Produce & Distribute Cars On Inventory Hold Report & Monitor Inventory Hold Expiry Dates 
• Process Police Orders & Update Tilbury Police Log 
• Produce Weekly Order Status Reports for Police Authorities Complete V55 Registrations in HyWay for Police Sales (NOS)
• Ring-fence New Retailer Launch Stock & Arrange Deliveries
• Produce & Distribute Hyundai Capital Morning Reports (Credit Hold and Pending Wholesale) 
• Action Daily Credit Rejections  / Approved Credit Hold Releases (Hyundai Finance) 
• Co-ordinate Daily V55 Print and Post (Registration Forms) 
• Resolve Registration Disputes 
• Reserve / Allocate Car Swap Vehicles for Customer Service 
• Produce & Distribute Daily Orders Report 
• Advise Allocated Damaged Cars to Relevant Retailer & Prioritise Sold Orders with Tilbury 
• Process Company Car / Marketing / Product / Press / Fleet Demo Vehicle Requests 
• Process Uplift Returns in SAP 
• Monitor Optional Extra Installations at Tilbury & Chase Completion
• Advise Offload Cars to Relevant Retailer & Prioritise Sold Orders with Tilbury
• Ring-fence Stock & Process Orders for Fleet Contracts
• Process Employee Car Scheme Orders in SAP & Provide ETAs 
• Process ECOS Orders in SAP & Provide ETAs 
• Validate ECM Invoices for Vehicle Movements & Process for Payment

Person Specification

• Strong customer service orientation.
• Excellent telephone /email skills, detail conscious & accurate.
• Self-motivated / positive attitude.
• Organized and good co-ordination skills.
• Ability to operate under pressure and be flexible.
• Numerate / keyboard skills / articulate.
• Good problem solving skills.