Edinburgh Studio Supervisor

Studio Based 

Competitive Salary, Private Medical Insurance, 25 Days Holidays with option to buy/sell, Group Income Protection, Pension 6% Matched, Great Flexible Benefits including Dental and access to ECS car scheme!

Job Purpose:

To provide a world class customer driven service where we can find the perfect balance between the needs of our customers and identify appropriate product offers from the Genesis brand.  This role must strive for innovation, by closely observing the expectations of our customer requirements.  

About us:

Genesis is a global automotive brand and part of Hyundai Motor Company, selling an award-winning range of premium models. Genesis is a truly customer centric brand, providing a unique buying and ownership experience where our Son-Nim philosophy ensures each pros. 

Since arriving in the UK in 2021 as part of the Genesis Motor Europe launch, we have:  

•    Launched eight new models – with a focus on our electric 3 model lineup
•    Won multiple industry awards  
•    Opened two Studios in London and one in Edinburgh  
 

Key Responsibilities

• You accept incoming calls, identify the needs (test drive, consultation, other) and forward them to the appropriate contact person. 
• Present the Brand and Products to potential customers and people interested in the brand. 
• Support of the team in the organisation of events in the studio and, if necessary, also at official receptions, especially when it is a logistical and administrative task. 
• Provide professional, courteous service to customers in studio
• You ensure cleanliness and order in the daily operation in the studio
• Cover for any holiday / day off for the experience lead
• Open and secure business when closing
• Make sure that all team members are on site and ready to prepare studio for daily business
• Be the point of contact for any visitors / suppliers on the day
• Handle any guest issues, and pass to the studio manager for action
• Ensure that all guests are greeted as per our process
• Ensure that all data capture is completed with guests
• Ensure that all process and procedure is adhered to for test drives
• Manage the daily operation of the studio
• Ensure that all leads are logged on CXP, with all the information gained from meeting the guest. 
• Collate all leads taken for the day, and pass to our retail partner
• Complete the daily operation control sheet, footfall, leads, test drives completed etc
• Is responsible for studio housekeeping and staff cover on the day
   

Person Specification

• A-level or (preferably) training in the hotel or catering sector and / or in premium or luxury retail (automotive experience desirable but not a prerequisite) 
• Experience in customer care, hospitality, or higher catering, or premium/luxury retail experience with working in a team 
• Driving license class B (desirable) 
• Outstanding communication skills 
• Multitasking ability 
• Excellent communication skills
• Ability to deliver a best-in-class customer service
• Attention to detail when dealing with customers and completing set tasks
• The ability to take charge of a team
• Great organisational skills and understands time constraints
• Tenacity
• Results driven and understands the task in hand for Genesis and studios
• The desire to complete all tasks through to agreed time
• Reliable and keeps to timelines