Dealer Parts and Service Manager - North of England, Scotland and NI (Field Based)

Excellent benefits - Competitive Salary, Company Car, Private Medical Insurance, Flexible Benefits, Pension 6% Matched and access to exciting Hyundai Sponsored Events!

Hyundai Motor UK have an exciting opportunity for an innovative, digitally minded individual to join our Dealer Parts and Service Team.  As a field based operator you will be working with our Retailers focussing on industry KPI’s and future technologies to enhance their individual operations.  This role will help shape the future of the Hyundai UK aftersales landscape by enabling and influencing our Retailer network whilst demonstrating the benefits across manufacturer products, programmes and processes. Automotive experience from a similar role in an OEM, Retailer or supplier partnership position is desirable

Key Responsibilities

• Develop and build relationships with each dealer at appropriate levels: owner, senior group, senior managers and core dealer staff to ensure performance and brand alignment objectives are achieved.
• Work closely with the dealer network at group and site level, to ensure that dealer short, medium and long term plans are aligned and integrated with HMUK strategy.
• Align dealer operations with HMUK products and services. Promote Hyundai products and programmes and ensure participation is optimised through dealer presentations with senior dealer management and by engaging with third party suppliers as necessary.
• Influence change across the dealer network, by embracing Hyundai UK’s product, technological and industry advancements, particularly with regards to digital programmes.
• Promote adoption and development of additional income channels such as subscription services, etc.
• Embrace and lead change from traditional ICE to AFV infrastructure with a key focus on EV
• Ensure dealer systems integrate with HMUK systems wherever possible and the Hyundai UK digital workshop is adopted through performance managed reviews (Workshop Automation, iVHC, Autopoint, etc).
• Achieve key HMUK and dealer objectives regarding Parts and Accessories sales, including promotion of brand programmes and local supplier solutions.
• Work with the dealer network to ensure balanced scorecard performance improves.
• Ensure HMUK resource and outsourced provisions are strategically deployed to support and improve the dealer network operation including eVHC training and trade operations.
• Identify where dealer processes can be refined to achieve the highest levels of customer satisfaction.
• Manage and coach dealers to grow and develop their employees by engaging with the Hyundai Training Academy and relevant HMUK departments to initiate reviews and skills assessment.
• Work with the Business Transformation department, ensuring all dealers achieve HMUK standards.
• Assist dealers to achieve maximum profitability by providing effective analysis and feedback on financial performance, identifying areas of opportunity and risk to the dealer and HMUK.
• Ensure awareness of dealer capacity constraints, workbay efficiency, technician utilisation and efficiency, online service booking set up (including add-on products and services), menu pricing and lead times.
• Hold a mix of on-site dealer meetings, dealer video conferences and head office visits. Suggested ratio of 40% dealer onsite / 40% VC / 20% Head Office.
• Work closely with the dealer Aftersales operation to devise strategies that optimise performance.  This will include the development of business plans and regular performance reviews.
• Ensure all digital development platforms, systems and reporting tools are used for setting dealer meeting agendas; build and implement action plans to drive business improvements.
• Maintain, uphold and represent HMUK and the Hyundai brand with dealers.

Person Specification

• Excellent relationship building skills and an ability to handle challenging situations.
• Effectively influence, engage and communicate with a diverse range of stakeholders within the dealer network and HMUK, in a variety of business settings.
• Ability to embrace, understand and promote digital and technological developments.
• Enjoy a dynamic work environment and embrace/influence new ideas and change.
• Understand, present back and summarise where tangible business improvements can be made.
• Desire to engage with key suppliers and outsourced service providers whilst representing HMUK and our dealer network partners.
• An understanding of the Aftersales arena would be an advantage.
• A practical level of financial and commercial awareness.
• Ability to identify commercial opportunities in the local and national market place.
• Good organisational skills with an ability to prioritise and adapt, sometimes at short notice.
• Ability to manage your own time/diary aligned with business priorities.
• Accurate communication, numeracy, literacy and technological skills.