Commercial Training Developer

Leatherhead, Surrey (Please check commute before applying)

Competitive Salary, Company Car, Private Medical Insurance, Hybrid Working (3 days office/2 days home), Office Lunch Allowance, 25 Days Holidays plus Bank holidays with option to buy/sell, Group Income Protection, Pension 6% Matched, Free Parking, Free Car Charging, Great Flexible Benefits including Dental, Access to ECS Car Scheme and access to Hyundai Sponsored events!
 

Job Purpose:

The Commercial Training Developer will lead the creation, development and implementation of a recognised ‘best in class’ automotive training and development materials.  You will engage, identify, and develop, in collaboration with the appropriate HMUK teams, Retailer network and appropriate affiliates (e.g., HMC; HME; Hyundai Capital), a best-in-class training and development curriculum for Retailer staff in relation to:

• Trade Cycle Management (TCM)
• New and Used Vehicle Sales
• New vehicle product 

You will also have responsibility to implement the syllabus (through approved partner providers) to achieve KPI’s, accreditation measures and demonstrable tangible improvements in the Retailer network competency levels and customer interactions.
 

Key Responsibilities:

• Development, implementation, and monitoring of all commercial TCM; Sales and Product training programmes to the Retailer network, HMUK personnel and where appropriate Partner providers 
• Identify the training needs of the network in line with the requirements identified from HMUK teams, appropriate affiliate partners (e.g., Hyundai Capital) and through ongoing assessment of all available data including TNA’s, HCX, NCBS, new model launch plans etc.
• Maintain constant and consistent engagement with internal teams and affiliate partners to ensure needs and feedback are understood with solutions that address these needs identified, agreed, and communicated
• Taking the lead in delivery online or face to face training, including the design and delivery of video assets from script, run through to final execution and launch
• Ensure robust, evidence based and detailed reporting, evaluation, and assessment of all TCM; Sales and Product training and development to ensure they achieve organisational objectives and remain cost effective
• Work with internal HMUK teams to plan and activate communications strategy to actively promote all Brand; Customer and Aftersales Commercial training and development activities and offerings and ensure maximum engagement, understanding, compliance, and recognition 
• Actively seek Retailer and Internal HMUK feedback through survey and face to face sessions to identify manage and optimise all associated and relevant platforms and portals
• Ensure you are familiar with current and future training methods, technologies, formats, delivery mechanisms and devise new initiatives as required
• Manage and support the design and delivery of product events and launches 
• Actively participate in HMC and HME courses, meetings etc as required
• Complete Retailer and Partner Provider visits as required
• Support as required the Hyundai Training Administration and Support team in the deployment of their duties 
• Manage as required the Partner Provider relationships, contracts, and Service Level Agreements ensuring HMUK interests and value for money are achieved
• Input into, manage and report on the commercial training budgets / plans; reconciliations, payment flows and workflow business approvals across all stakeholders
• Provide BMI and reports as required

About you:

• Self-motivated and able to overcome resistance to change
• Good influencer. Ability and stature to deal confidently with HMUK; Retailer; partner provider and affiliate personnel 
• Ability to use initiative when responding to problems
• Excellent communication and presentation skills
• Ability to manage different priorities, even when working under pressure
• Process led with attention to detail
• Ability to ensure tasks and requirements are completed within given timelines
• Good working knowledge / skill level of Office based programmes (Word / Excel / PowerPoint)
• Automotive industry experience advantageous