Business Transformation Support Lead

Leatherhead, Surrey (Please check commute before applying)

Competitive Salary, Hybrid Working (3 days office/2 days home), Private Medical Insurance, Office Lunch Allowance, 25 Days Holidays plus Bank holidays with option to buy/sell, Group Income Protection, Pension 6% Matched, Free Parking, Great Flexible Benefits including Dental, Access to ECS Car Scheme and access to Hyundai Sponsored events!
 

Job Purpose 

The Business Transformation Support Lead contributes as a team member through administrative and related support tasks to build a more profitable, customer focused, future enabled Retailer network by providing tangible contributions on, support to, development with and implementation of the HMUK representation strategy. The candidate will be responsible for ongoing communication, building and facilitating meaningful, long term and mutually beneficial business relationships with preferred existing and prospective retailer partners, external providers and internal (HMC; HME; HMUK & Genesis) and is able to implement all activities in line with legal and brand governance, compliance, and best practice standards. 

Key Responsibilities

• Proceed, manage, keep record of Retailer Sales Agreements and Authorised Repairer Agreements
• Compile clear, robust, easy to understand presentations across a range of topics at all levels (e.g. Retailers; HMUK; HME etc.)
• Provide guidance to the relevant Network/Business Development Leads and Finance on the departmental financial Cost Centres; budget planning and where required external partner providers to ensure plans are met and best value is obtained, including Purchase Order creation and Workflow approvals.
• Create and maintain a record of all agreed Retailer Representation support including reconciliation of payment and amounts due to achievement criteria.
• Manage the required elements of a professional, robust, documented, and clear for prospect, appointment, and onboarding of new/takeover Retailer process. 
• Manage the integrity and accuracy of all relevant databases (HME and HMUK) to ensure the provision of accurate management information.
• Complete & submit the required reporting for HMC / HME and HMUK in an accurate & timely manner.
• Be the central point of contact and facilitator for the Business Transformation department INET (internal internet) communications and letters to Retailers.
• Organise, arrange quarterly Franchise Board Meeting, offsite retailer meetings/visits and assist business travelling bookings for Head of Divisions and organise Business Transformation annually team meeting.
   

Person Specification

• Administrative experience within a recognised customer / retail focused environment (ideally with an automotive Retailer and/or OEM) 
• Have a strong customer ethos with the ability to build excellent relationships and handle challenging situations.
• Have the ability to engage and communicate with a diverse range of stakeholders within automotive retailers, HMUK internal teams, Hyundai affiliates (e.g., HMC; HME) and partner providers in a variety of business settings.
• Enjoy a dynamic work environment and embrace/influence innovative ideas and change.
• Ability to positively represent HMUK with existing and prospective retailers, partner providers and wider audiences as required.
• A basic understanding and appreciation of financial and commercial drivers with good analytical skills
• Good organisational skills with an ability to prioritise and adapt, sometimes at short notice.
• Advanced levels of understanding and use of software applications in particular PowerPoint and Excel 
• Ability to travel to locations across the UK.
• A confident, articulate, diligent individual who can build and maintain strong relationships.