Aftersales Programmes Manager

Based in Leatherhead (Please check commute before applying)

Competitive Salary, Company Car, Private Medical Insurance, Hybrid working (3 days office/2 days home), flexitime, 25 days holiday plus bank holidays with option to buy 5/sell 2, Office Lunch Allowance, Great flexible benefits, Access to car lease scheme and access to exciting Hyundai Sponsored Events!

We are now recruiting for a driven and forward thinking Aftersales Product and Programmes Manager to join our busy team in our Head Office in Leatherhead, Surrey.  This role will be responsible for planning and managing key AS products and programmes including initial research stage, market positioning, development, implementation and deployment throughout retailer network and associated channels. This candidate will manage relevant supplier contracts, cost centres and tender processes. Also, will research and monitor HMUK’s service market opportunities and develop and deliver service and service parts marketing plans, communications and promotional campaigns in response to opportunities. AS product and programme Manager will manage and align key product and programme supplier partners, including measurement of KPIs, tender processes, contract renewals and overall service deliverables and manage and progress Hyundai Data Insight, Retailer Assisted Marketing and Aftersales Commercial platforms to deliver HMUK Products and Programmes in line with HMUK Strategy.

Key Responsibilities

• Lifecycle planning of key retention based product and programmes including initial research stage, market positioning, development, implementation and deployment throughout retailer network and associated channels, including but not limited to:
  • Accident Aftercare & branded insurance programmes
  • Manufacturer oil programme and associated marketing activities
  • Hyundai service plans
  • Hyundai service subscription programmes
  • Hyundai tyre programme
  • 6-10 retention programmes
  • Hyundai Assisted Marketing
• Monitor product performance and manage product life cycle to maximise HMUK turnover and profit and network profitability
• Manage supplier and internal cost centres aligned with relevant programmes
• Improve retailer participation in Hyundai Products/Programmes resulting in an increase in purchase loyalty and service retention within the HMUK Network
• Management of integrated software solutions and associated suppliers e.g. Menu Pricing, Online Service Booking, etc.
• Involvement in the active management and selection process for key agency partners such as creative agencies
• Work closely with HMUK Marketing colleagues to ensure AS presence in online channels (web, mobile, app) is up to date and commensurate with the brand offering
• Development of in retailer SCALA screen marketing collateral
• Management of AS social media messaging and assets
• Compile executive level departmental business sign-off documentation as required
• Work with and supporting the Aftersales Planning Manager and Systems teams in the data collation associated with and specification requirements for key products and programmes
• Proactively work with the retailer network to enhance product and programme offering
• Accurate completion and analysis of all routine reporting on a timely basis
• Ownership and updating relevant areas of ACE ( Aftersales Commercial Engine) retailer portal
• Coordination of retailer incentive programmes and any interactive retailer programme guides
• Support DPSM field team with HMUK AS Activities – e.g., Launch Programmes, AS Surveys, action plans and any associated analysis
• Provide new retailer launch support for the aftersales field team when required
• Production of presentations for internal meetings up to Executive Board level 
• Provide office based cover and Aftersales support cover during times of holiday

Person Specification

• Ideally graduate level with marketing or business specialisation and/or Automotive experience Minimum of 2 years project management, marketing or product management experience
• Strong customer service orientation
• Excellent interpersonal and communication skills – over the telephone, face-to-face and in written form
• Strong project, organisational, prioritisation and planning skills
• Problem solver; able to work under own initiative to find solutions to queries
• Self-starter who has ability to operate under pressure and to tight deadlines
• Articulate / numerate / PC literate with Microsoft packages such as Power BI and especially Excel to intermediate standards
• Efficient time management
• Team player with great flexibility and willingness to learn