Aftersales Product and Programmes Manager

Based in Leatherhead, please check commute before applying 

Job Purpose

We're looking for a strategic and commercially minded individual to lead the end-to-end management of key Aftersales products and programmes at Hyundai Motor UK. In this role, you’ll take ownership of the full product lifecycle from research and market positioning to development and nationwide rollout. You'll also identify new opportunities within the service market, delivering impactful marketing plans and promotional campaigns to drive growth. Strong supplier management is key, including overseeing KPIs, tenders, contracts, and service delivery. You’ll also help shape and deliver core digital platforms such as Hyundai Data Insight, Retailer Assisted Marketing, and Aftersales Commercial tools in line with HMUK’s strategic direction.

We want you to:

• Lifecycle planning of key retention based product and programmes including initial research stage, market positioning, development, implementation and deployment throughout retailer network and associated channels, including but not limited to:

• • Accident Aftercare, body shop & branded insurance programmes
  • Manufacturer oil programme and associated marketing activities
  • Hyundai service plans
  • Hyundai service subscription programmes
  • Hyundai tyre programme
  • 6-10 retention programmes
  • Hyundai Assisted Marketing

• Monitor product performance and manage product life cycle to maximise HMUK turnover and profit and network profitability
• Liaise with DPSM field team to improve retailer participation in Hyundai Products/Programmes resulting in an increase in purchase loyalty and service retention within the HMUK Network

• Management of integrated software solutions and suppliers e.g. Menu Pricing, Online Service Booking, etc.
• Involvement in the active management and selection process for key agency partners such as creative agencies
• Work closely with HMUK Marketing colleagues to ensure AS presence in online channels (web, mobile, app) is up to date and commensurate with the brand offering
• Development of in retailer SCALA screen marketing collateral
• Management of AS social media messaging and assets
• Compile executive level departmental business sign-off documentation as required
• Work with and supporting the Aftersales Reporting Manager and Systems teams in the data collation associated with products and programmes
• Proactively work with the retailer network to enhance product and programme offering
• Accurate completion and analysis of all routine reporting on a timely basis
• Ownership and updating relevant areas of ACE ( Aftersales Commercial Engine) retailer portal
• Coordination of retailer incentive programmes and any interactive retailer programme guides

• Support DPSM field team with HMUK AS Activities – e.g., Launch Programmes, AS Surveys, action plans and any associated analysis

• Provide new retailer launch support for the aftersales field team when required
• Production of presentations for internal meetings up to Executive Board level

About You:

• Ideally graduate level with marketing or business specialism and/or Automotive experience
• Minimum of 2 years project management, marketing or product management experience
• Strong customer service orientation
• Excellent interpersonal and communication skills – over the telephone, face-to-face and in written form
• Strong project, organisational, prioritisation and planning skills
• Problem solver; able to work under own initiative to find solutions to queries
• Self-starter who has ability to operate under pressure and to tight deadlines
• Articulate / numerate / PC literate with Microsoft packages such as Power BI and especially PowerPoint and Excel to intermediate standards
• Efficient time management
• Team player with great flexibility and willingness to learn

What we offer:

• Competitive Salary & Benefits Package
• Company Car + EV Charging
• Hybrid Working (3 days office/2 days home)
• Private Medical Insurance
• Office Lunch Allowance
• 25 Days Holidays plus Bank holidays with option to buy/sell
• Group Income Protection & Life Assurance
• Flexible Benefits & Retail Discount
• Pension 6% Matched
• Free Parking
• Access to Hyundai & Genesis Sponsored events