Aftersales Planning Specialist

1-year Fixed Term Contract

Based in Leatherhead, Surrey (please check commute before applying)

Competitive Salary, Hybrid working (3 days office/2 days home), flexitime, 25 days holiday plus bank holidays with option to buy 5/sell 2, Office Lunch Allowance, Great flexible benefits, Access to car lease scheme and access to exciting Hyundai Sponsored Events!

Job Purpose

As an Aftersales Planning Specialist, you will need to be a dynamic and enthusiastic individual responsible for planning, developing and delivering insight into business market strategies. You must also manage and build relationships with other departments and retailer networks. 

Key Responsibilities

• Prepare and recommend current year and strategic parts and service trading plans, including volume, margin and price structures. 
• Assist Parts Pricing Manager with Aftersales pricing and discount strategy to ensure market competitiveness and to maximise sales and profit opportunity.
• Provide and manage full reporting, analysis and market information systems to enable accurate business planning, performance measurement and decision-making for short (12 months), medium (1-5 years) and long term (5 years +)
• Develop and manage market potential and volume-planning model.
• Manage relationships with information suppliers, including, but not limited to; Qlikview, Marque Group, GiPA.
• Develop and manage data warehousing system Qlikview to provide sophisticated reporting and analysis of Aftersales performance and opportunity.
• Develop and manage a market intelligence programme to continuously monitor market and industry activity, information and trends.
• Provide Executive summaries (often in PowerPoint) for monthly Executive Board meeting and on an ad hoc basis, often at short notice.
• Produce and manage annual target and bonus programmes for the retailer network to achieve plan.
• Develop, analyse and publish performance reports to retailers and field staff to monitor and drive business performance.
• Assist Fleet Aftersales Manager to develop and control cost-of-ownership database to ensure ownership costs are correctly represented and managed.
• Assist Parts Pricing Manager to manage a parts pricing and discount strategy to achieve plan, margin and market competitiveness.
• Manage the provision of parts and service pricing information to retailers and staff.

Person Specification

• Graduate caliber with a numerical, marketing or business specialisation.
• Highly numerate, with advanced PC (Excel, Power BI and PowerPoint) and analytical skills.
• Strong project management skills; all levels from inception to completion.
• Minimum of 2 years experience in a pricing or market analysis role in automotive or industrial products preferable.
• Commercially aware, with budget management and understanding of accounting.
• Strong interpersonal skills, an able communicator and confident presenter to all levels of management, retailers, customers and partners.
• Motivated, well organised, accurate and a good team player.
• Proactive, takes ownership and leads ideas and their development.
• Works to tight deadlines under pressure.