Role Summary:

We are now recruiting for an organised and proactive Administration Support professional to join our Import Centre team for a 1-year FTC.  This role plays a key part in ensuring the smooth and efficient running of the Import Centre, which manages the handling of over 95,000 vehicles each year.

As an integral part of the team, you will provide essential administrative support across various departments within Hyundai Motor UK services delivered for Hyundai and Genesis ensuring accuracy, efficiency, and compliance throughout all processes.

We want you to:

• Support administration processes for the handling of 95,000+ vehicles per year.
• Provide an administration service to other departments concerning the services conducted at the Import Centre.
• Collaborate with the national delivery contractor to ensure the timely distribution of vehicles to the dealer network.
• Ensure accurate and up-to-date data entry in the SAP system for all operations at the Import Centre.
• Maintain effective relationships with internal and external customers, ensuring clear communication at all times.
• Handle incoming calls at the Import Centre, providing assistance and directing inquiries to the appropriate departments.
• Maintain an accurate and organised filing system, regularly performing housekeeping tasks to ensure paperwork is properly filed, boxed, labelled, and stored.
• Liaise with head office, dealers, and contractors on general inquiries and vehicle status updates.
• Book Ship and Czech Arrivals onto SAP and complete all necessary customs paperwork and damage notifications.
• Coordinate with contractors for the fitting of Optional Extras and ensure relevant systems are updated.
• Produce Load Sheets and Gate Passes via the computerised system, ensuring paperwork is correct for vehicle movement and security checks.
• Collaborate with head office and workshop teams to process Company, Fleet, and ECS vehicles, updating SAP and Excel records when issuing and completing vehicles.
• Register and tax Company & Fleet vehicles using the Hi-Way system, ensuring logs and forms are correctly updated.
• Provide Stock Maintenance sheets to Logistics and update SAP with completed maintenance data and fault log reports.
• Manage the administration of vehicles undergoing repair processes, updating logs with cost details and chasing progress through the rectification process.
• Re-claim repair costs from insurers, third parties, and warranty systems.
• Handle invoicing in and out to third parties.
• Prepare month-end reports and process charges.
• Support all aspects of the Used Car process, updating daily reports and sending out V5 forms as required.
• Carry out other duties as requested by the Tilbury management team and support Genesis when required.

About you:

• Strong customer service orientation with a professional telephone manner.
• Proficient in PC operations, including Excel, Word, and Outlook.
• Excellent organisational skills with the ability to maintain systems and keep accurate records.
• Ability to work under pressure while maintaining high accuracy levels.
• Strong communication skills, with the ability to liaise effectively with people at all levels.
• Ability to prioritise workloads and work on initiative.
• Flexible team player, willing to cover other duties when necessary.
• Strong verbal and written communication skills.
• Capable of working to deadlines while maintaining attention to detail.

Rewards and Benefits

• Competitive Salary & Benefits Package
• Private Medical Insurance
• Office Lunch Allowance
• Free Parking
• 25 Days Holidays plus Bank holidays with option to buy/sell
• Life Assurance
• Flexible Benefits & Retail Discounts
• Pension 6% Matched
• Access to Hyundai & Genesis Sponsored events