Role Summary:

Based in Leatherhead  - Please check commute before applying

At Hyundai and Genesis UK, our digital ecosystem is the powertrain for everything we do. From empowering our employees with cutting-edge tools, to supporting retail outlets, training centres, and our Tilbury port office, the commercial success of our business hinges on the seamless operation of our software and hardware infrastructure.  

Join Hyundai and Genesis UK as an IT Support Specialist within the Digital Transformation and Infrastructure team, where you will be the vital first point of contact for IT-related queries, supporting users and systems across our national footprint. Your mission will be to deliver outstanding customer service, expertly managing tickets from initial report through to resolution, and ensuring seamless engagement with end-users.

This role offers the opportunity to grow your expertise, take on increasing responsibility, and make a measurable impact on our IT operations. If you thrive in a fast-paced environment, enjoy solving technical challenges, and are committed to delivering exceptional customer service, we’d love to welcome you to our team.

We want you to:

• Serve as the initial technical escalation point for infrastructure, network, and systems-related queries
• Provide comprehensive business-as-usual support, collaborating with 3rd line teams as needed
• Own and deliver IT projects, taking an active role in driving key initiatives forward
• Build strong relationships with end-users, promoting a positive and professional image of the IT service desk
• Day-to-day support of hardware issues
• Support of Windows TS environment issues, cabling and TCP/IP issues as well as VoIP phones
• Manage service desk processes in line with standard operating procedures
• Provisioning of new hardware phones, laptops, servers etc. (as required)
• Assist in ensuring that the infrastructure integrity is managed effectively through daily checks and escalation of issues to 3rd line support as required
• Creating and updating technical documentation as required
• Build relationships and work as required with IT teams from other parts of the Hyundai and Genesis family as well as 3rd party providers
• Ensure that all required documentation (Weekly updates, etc.) is completed in a timely manner
• Liaise effectively with users of all levels and within the department and wider business
• Produce and maintain documentation of any relevant procedures or configurations to the required standard

About you:

•    Windows Server 2008 R2, 2012 R2, 2016 - specifically, in a virtual environment (VMWare ESX),
•    Microsoft Active Directory 2008 R2/2012/2016
•    Solid technical understanding and experience of AD user creation, management and GPO
•    Microsoft Exchange 2010/Exchange on line
•    Mimecast
•    Scripting – Powershell and basic VBS
•    VMWare basic administration, server management
•    Veeam ver 8x/9x
•    Cisco Routing and Switching
•    Office 365
•    SCCM experience
•    Application & messenger support experience
•    Strong planning and prioritising skill with the ability to work under pressure and meet deadlines
•    Ability to build relationships with all departments
•    Excellent communication skills – ensuring feedback and updates are given in a clear and timely manner
•    Solution driven mindset

Working Hours and Office Presence

•    Working week – Monday to Friday on shift rotation
08:00 - 16:30
09:30 – 18:00
•    Four-day office presence is required
•    Out-of-hours support cover may be required occasionally to support the needs of the business (Occasional unsocial hours when implementing solutions)

Rewards and Benefits

• Competitive Salary & Benefits Package
• Private Medical Insurance
• Office Lunch Allowance
• 25 Days Holidays plus Bank holidays with option to buy/sell
• Group Income Protection & Life Assurance
• Flexible Benefits & Retail Discount
• Pension 6% Matched
• Free Parking
• Access to Hyundai & Genesis Sponsored events