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Head of Section, Tech & Warranty

Location: 

SE

Department:  Aftersales
Employment Type:  Permanent

Driven by our vision of 'Progress for Humanity' – at Hyundai we work relentlessly to make high-quality, environmentally-friendly mobility available for all. The industry is re-inventing itself and we plan to lead this change with zero-emission vehicles, electrified powertrains, hydrogen fuel cell technology, and smart cities. 

At Hyundai, we don't just build cars – we are a leader in future mobility.At Hyundai, you get the opportunity to work in an international, dynamic, and challenging environment, where you will be encouraged to push boundaries and challenge conventions. We believe that the future of our organization lies in the passion and capabilities of individual members, and we support and encourage the development of their full potential.

Head of Section, Tech & Warranty

About the job

 

As Head of Section, Tech & Warranty, you will head up an important section within the Aftersales department. Together with your team, you will ensure that the KPIs agreed for the technology and warranty are achieved according to plan. You will be expected to develop processes to maintain proper support and reporting to our partners, such as dealers, and Hyundai Motor Europe HQ in Frankfurt, Germany. The role reports to the Head of Aftersales and is located in Stockholm and requires frequent business travels.

 

  • Develop routines and processes in liaison with the Head of Aftersales
  • Work operationally in the business to understand how to support our dealers in the best and most efficient way
  • Lead your team, partly remotely since some team members are located at our site in Malmö
  • Ensure quality-assured warranty management 
  • Establish processes for handling technical support and technical issues

 

 

Required education, experience, and skills

 

  • Technical education, or similar knowledge gained through work experience
  • 5+ years’ experience from the automotive industry in a similar role
  • Good social and communication skills
  • Commercial drive
  • Good administrative skills
  • Leadership experience is advantageous
  • Fluent in Swedish and English, both written and verbal. 
  • Proficiency in Microsoft Office Suite, including Excel and PowerPoint

 

Desired competencies

 

  • Commercial drive
  • Collaborative and a team player
  • Ability to operate under pressure and meet time critical deadlines

 

 

Become part of a global company with a history of success and ambitious plans for the future. Please apply by creating your candidate profile and attaching your application documents in English. 


Job Segment: Auto Technician, Technical Support, Automotive, Technology

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