About the job

As Head of Section CX, your role is about managing and planning the customer experience, ensuring a seamless journey throughout the customer lifecycle. Act as a positive facilitator for effective coordination of opinions among various stakeholders and ensure alignment. The role reports to the Head of Marketing and is located in Solna, Stockholm.

• Lead your CX team by example
• Operate the Salesforce-based CX system and construct the customer journey, incorporating digitally driven campaigns and leads aligned with relevant departments
• Monitor and support in continuous improvements for customer touchpoints
• Process a CX strategy establishment for the Sweden market based on PAN EU standards
• Project manage digital transformation

Required education, experience, and skills

• Education in marketing, sales and/or digital management
• 5+ years of full-time working experience in business process analysis and improvement with problem solving methods and techniques
• Excellent understanding in marketing campaign / CRM (customer relation management) / sales (B2C and B2B) process
• Fluent in Swedish and English, both written and verbal
• Proficiency in Microsoft Office Suite is required
• Experience from the automotive industry is advantageous
• Experience and knowledge of ‘Salesforce’ products is advantageous (related Salesforce.com Certification is preferred)

Desired competencies

• Collaborative mindset - Strong teamwork, communication with stakeholders of various organization
• Strong communications and interpersonal skills
• Outgoing personality with a positive approach
• People person, willing to engage with new people
• Highly motivated self-starter who can work independently
• Well-organized with a strong attention to detail 
• Ability to operate under pressure and meet time critical deadlines and changes. Great ability to prioritize and multitask is required
• Demonstrates good judgement and strong service delivery skills