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Customer Service Advisor

Location: 

GB

Location: 

GB

Department:  Tilbury Production
Employment Type:  Permanent

At Hyundai, you’ll be working within a fast-paced, challenging environment, where you’ll be encouraged to push boundaries and challenge convention. As a global automotive manufacturer, and one of the fastest growing, you’ll have the opportunity to work within an international business environment, and grow with the Company. We believe that the future of our organisation lies in the passion and capabilities of individual members, and commit to supporting and developing them to their full potential.

If you believe you have the experience and skills for this role, and  share our passion for rethinking what's possible, and exceeding customer expectations, we warmly invite you to apply. 

Customer Service Advisor

Customer Service Advisor

 

We now have a number of opportunities to join our Supply Team in Leatherhead.  This is an exciting opportunity to join a fast paced environment, where you will provide a high level of customer services to our Dealer Network, Field Sales Teams, Tilbury Import Centre, Distribution Partners and Hyundai Finance Services.

We have Permanent and FTC roles available!

 

Key Responsibilities:

  • Provide an efficient supply of new vehicles to all distribution channels (inc. Dealer, Fleet, Company Cars, Employee Scheme, Emergency Services, and Online Orders). 
  • Process vehicle allocations and monitor preparation / delivery.  Proactively resolve logistical issues and ensure timely delivery of cars to customers.
  • Administer new vehicle supply procedures and system processes, produce order & stock reports.
  • Provide guidance to dealer network on all registration processes and DVLA procedures.
  • Handle all calls & emails / tickets positively, provide accurate supply information to Dealer Network and internal customers.  Ensure availability to take incoming calls and respond to tickets via the systems provided.

 

Individual Tasks (Assigned to Members of Supply Team)

  • Produce & Distribute Cars On Inventory Hold Report & Monitor Inventory Hold Expiry Dates 
  • Process Police Orders & Update Tilbury Police Log 
  • Produce Weekly Order Status Reports for Police Authorities Complete V55 Registrations in HyWay for Police Sales (NOS)
  • Ring-fence New Dealer Launch Stock & Arrange Deliveries
  • Produce & Distribute Hyundai Capital Morning Reports (Credit Hold and Pending Wholesale) 
  • Action Daily Credit Rejections  / Approved Credit Hold Releases (Hyundai Finance) 
  • Co-ordinate Daily V55 Print and Post (Registration Forms) 
  • Resolve Registration Disputes 
  • Reserve / Allocate Car Swap Vehicles for Customer Service 
  • Produce & Distribute Daily Orders Report 
  • Advise Allocated Damaged Cars to Relevant Dealer & Prioritise Sold Orders with Tilbury 
  • Process Company Car / Marketing / Product / Press / Fleet Demo Vehicle Requests 
  • Process Uplift Returns in SAP 
  • Monitor Optional Extra Installations at Tilbury & Chase Completion
  • Advise Offload Cars to Relevant Dealer & Prioritise Sold Orders with Tilbury
  • Ring-fence Stock & Process Orders for Fleet Contracts
  • Process Employee Car Scheme Orders in SAP & Provide ETAs 
  • Process ECOS Orders in SAP & Provide ETAs 
  • Validate ECM Invoices for Vehicle Movements & Process for Payment

About you:

  • Strong customer service skills 
  • Excellent Communication skills, detail conscious & accurate.
  • Self-motivated / positive attitude.
  • Organized and self motivated
  • Ability to operate under pressure and be flexible.
  • Numerate/attention to detail
  • MS Office, in particular Excel
  • Good problem solving skills.

A background in the Automotive industry would be an advantage.

 

Become part of a Global Company with a history of success and ambitious plans for the future. Please apply by creating your Candidate Profile and attaching your application documents in English.


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