Business Analyst (Digital & IT)





Department:  Aftersales
Employment Type:  Permanent

At Hyundai, you’ll be working within a fast-paced, challenging environment, where you’ll be encouraged to push boundaries and challenge convention. As a global automotive manufacturer, and one of the fastest growing, you’ll have the opportunity to work within an international business environment, and grow with the Company. We believe that the future of our organisation lies in the passion and capabilities of individual members, and commit to supporting and developing them to their full potential.

If you believe you have the experience and skills for this role, and  share our passion for rethinking what's possible, and exceeding customer expectations, we warmly invite you to apply. 

Business Analyst (Digital & IT)

Business Analyst (Digital and IT)

Leatherhead, Surrey (Please check commute before applying)


Competitive Salary, Hybrid working (3 days office/2 days home), Flexitime, Office Lunch Allowance, 25 days holiday + Bank Holidays with option to by 5 additional days/sell 2, Great range of flexible benefits, Pension up to 6% matched, Free onsite parking, access to car lease scheme and access to exciting Hyundai Sponsored Events!


Job Purpose:

H-Way is a digital transformation project to improve business, dealer sales processes and customer experience, preparing Hyundai dealer network for an exciting future.  You will be required to accelerate the development and delivery of H-Way, a new Dealer IT systems project, and manage the pipeline of other digital and IT projects in the future.


In this role, the BA will take ownership of the business requirements gathered for phase 1 of the H-Way project, the system development roadmap, 3rd party integration implementation and the system help desk. The role will be also responsible for developing and maintaining the Digital Transformation Projects Roadmap (DTPR) and IT systems dependencies map. The BA will be also instrumental in scoping new projects identified by DTPR. 

Key Responsibilities:


  • Translate requirements into user stories or specifications that can be worked on by developers and assist developers in clarifying these requirements
  • Create and maintain backlog of business requirements, including those for the next development phase
  • Take ownership of H-WAY system and 3rd party integration work streams
  • Evaluate the feasibility of integration solutions, develop the delivery plan, success criteria and user-test requirements
  • Conduct user acceptance testing activities across the business 
  • Lead Dealer Management systems (DMS) integration work streams that requires vendors engagement, project definition and planning, integration solution design and delivery
  • Collaborate with DMS vendors, IT, Sales, Dealer Development teams and Digital Transformation Deployment Manager to design the DMS integration and rollout plan
  • Oversee the delivery of all integration work streams and provide reporting updates on weekly basis, escalating risks, issues and need for change
  • Manage the design change process 
  • Assist Business Owners in re-designing the business processes enabled by the new system(s)
  • Monitor system performance and design improvement plans

About you:


  • Experienced Business Analyst with demonstrable ability to run and roll out complex IT Projects in automotive industry and / or software development for manufacturing and commercial businesses. The IT Project Manager will have proven Dealer Management Systems (DMS) and system integration experience, and will:
  • Minimum 3 years' experience in a hybrid Business Analyst role or similar
  • Experience with both Business Analyst and Project Management tools, methods and techniques
  • Experience using JIRA or other IT reporting systems 
  • Previous experience and understanding of Dealer IT systems
  • Partner with and influence business stakeholders and external partners to deliver on commitments
  • Excellent stakeholder management and communication skills
  • Dynamic, diligent personality with a “can do” attitude


Become part of a Global Company with a history of success and ambitious plans for the future. Please apply by creating your Candidate Profile and attaching your application documents in English.

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