Genesis Sales Operations Expert
Job Description

Role Summary:

 

As Genesis Sales Operations Expert, you will support Genesis sales performance and deliver an exceptional customer journey through efficient vehicle ordering, allocation, stock management and delivery processes. Acting as a key interface between retailers, headquarters, logistics partners and internal stakeholders, you will help drive operational excellence, retailer performance and business growth.

We want you to:

 

  • Prepare and maintain regular reports covering retail sales, wholesale, order bank, stock, registrations and deliveries
  • Monitor sales performance against targets and identify trends, opportunities and risks
  • Support sales forecasting and budget planning activities through accurate data analysis
  • Develop ad hoc analyses to support management decision-making and business reviews
  • Manage the end-to-end vehicle ordering process, ensuring order accuracy and timely execution
  • Monitor order bank, production status, inbound pipeline and vehicle availability
  • Coordinate vehicle allocation activities, balancing business priorities, retailer requirements and customer demand
  • Support stock management strategies aimed at maximizing conversion opportunities
  • Coordinate vehicle logistics and delivery planning to ensure a seamless customer handover process
  • Provide guidance and support to retailers on ordering, allocation, stock availability, vehicle status and delivery planning
  • Monitor retailer performance KPIs and support actions aimed at improving sales effectiveness and customer satisfaction
  • Collaborate closely with Sales, Customer Experience, Finance, Marketing, Network Development, Logistics and HQ teams
  • Support the implementation of new systems, tools and operational procedures while ensuring compliance with internal policies and reporting requirements 

About you:

 

  • Bachelor's degree in Business Administration, Economics, Engineering or a related discipline
  • 5+ years of experience in Sales Operations, Dealer Support, Sales Administration or a related automotive function
  • Automotive industry experience is strongly preferred; premium automotive experience is a plus
  • Fluent Italian and English, both written and spoken
  • Advanced proficiency in Microsoft Excel and reporting tools
  • Strong analytical mindset, customer focus and stakeholder management skills

What we offer

 

  • The opportunity to join a premium automotive brand in a dynamic and international environment
  • Continuous training and professional development opportunities
  • Competitive salary and benefits package, with a RAL starting from €37,000, depending on experience
  • Flexible working hours and hybrid working policy
  • Car lease mobility program
  • Daily meal vouchers (ticket restaurant)
  • Health insurance coverage
  • Corporate wellness program
Information at a Glance
Posting Start Date:  21/10/2026
Location:  Italy
Level of Experience:  Mid-Career
Employment Type:  Permanent
Function:  Sales
Subfunction:  Sales Operations