Genesis Brand Ambassador

Fixed-term full-time and part-time positions available, working on a rota basis across 7 days, including weekends and Bank Holidays.

Genesis is a global automotive brand and part of Hyundai Motor Company, selling an award-winning range of premium all electric models within the UK. Genesis is a truly customer centric brand, providing a unique buying and ownership experience where our Son-Nim philosophy ensures customers feel special at every stage. 

The brand globally is now entering its second decade and since arriving in the UK in 2021 Genesis have:  

• Launched and built upon an electric 3 model lineup with its performance Programme and GV60 Magma, alongside the world premiere of GV90, a luxury all electric SUV
• Won multiple industry awards that highlight innovation and customer convenience
• Opened two Studios in London and one in Edinburgh, with a retailer network rapidly expanding throughout the next 2 years to ensure National brand presence.
• National TV campaign to raise brand awareness and sales opportunities into the network 

Job Purpose

To provide a world class ‘Son-nim’ customer driven experience where we align the needs of our customers with the appropriate product offers from the Genesis brand in our London Studio outlets situated in Battersea and Westfield.  This role must strive for attention to detail, by closely observing the expectations of our customer requirements and passionately representing Genesis and our innovative product line up. Acting as a Brand Ambassador to fully understand our customers' needs and tailor vehicle demonstrations based on personal preferences. The job can offer flexibility with working shift patterns to accommodate the right candidates that can represent Genesis and elevate customer experiences. The locations will be London based and require flexibility to cover both Studio locations.

We want you to:

• Present the Brand and Products to potential customers and people interested in the brand.
• Support of the team in the organisation of events in the studio and nationally
• Welcome and Provide professional, courteous service to customers in studio
• You ensure cleanliness and order in the daily operation in the studio
• Opportunity to be part of wider Marketing events and brand representation.
• Support retail partner sale opportunity with qualified leads from first studio interaction and test drives.
• When required, accept incoming calls, identify the needs (test drive, consultation, other) and forward them to the appropriate contact person

About you:

• A-level or (preferably) training in the hotel or catering sector and / or in premium or luxury retail (automotive experience desirable but not a prerequisite)
• Experience in customer care, hospitality, or higher catering, or premium/luxury retail experience with working in a team
• Driving license class B (desirable)
• Outstanding communication skills
• Multitasking ability
• Excellent communication skills
• Ability to deliver a best-in-class customer service

What we offer:

• Access to Employee Car Scheme for yourself, friends or family
• Competitive Salary
• Private Medical Insurance
• 25 Days Holidays with option to buy/sell
• Group Income Protection
• Pension 6% Matched
• Great Flexible Benefits including Dental, access to ECS Car Scheme
• Access to Hyundai Sponsored events