We want you to:

• Coordinate the Genesis warranty policy review and development
• Report on warranty and campaign data monitoring and improving using the GMC and/or GME tools
• Conduct and improve the analysis of the main warranty K.P.I.s – CPU / CPVS / UIO etc.
• Focus on Warranty Operations Review (W.O.R.) activity at Subsidiaries/Distributors according to the GMC guidelines
• Continue the GME audit procedure improvement, audit preparation, execution and follow up
• Follow up goodwill claims between Headquarters/Factories and the European subsidiaries & distributors
• Assist in quality investigations in terms of warranty data, monitoring, analysis and reporting
• Prepare Warranty Bulletins to enhance the application of the global warranty policies at European level
• Analyze market warranty performances in terms of administration errors, improper claims or quality issues
• Collate markets' inquiries supporting the markets with operational issues, escalation of the concerns
• Perform market surveys (mainly in terms of warranty operations) on demand
• Provide Warranty training content development and delivery
• Support and collate the monthly warranty special projects invoicing and NOR procedures
• Support manufacturers with claim data improvement (comments, DTC info etc.)

About you:

• Bachelor / Master degree in Mechanical Engineering or in Statistics & Analysis
• 3-5 years experience with a warranty, e.g. in the context of a ideally gained in the automotive industry
• Accuracy and high attention to detail, good analytical and conceptual competences,
• Ability to recognize issues, good communication skills, team player
• Good knowledge of automobile technicalities, repairs and maintenance
• Very good user knowledge of MS Excel & PowerPoint
• Very good command of English, solid knowledge of other European language(s) preferred

Rewards and Benefits:

• A highly competitive salary and benefits package
• Flexible working hours and hybrid work policy 
• Continued learning and professional development 
• Car sharing and lease mobility program 
• Complimentary lunches and free access to the company gym
• Opportunities to join sporting clubs including football, tennis, golf and yoga.
• Highly international working environment