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Senior Quality Specialist (m/f/d)


Offenbach, Hesse, DE, 63067

Department:  Customer Service
Employment Type:  Permanent


We are Genesis. In our world, we are customer-oriented; there is no compromise. We constantly think about how we can find the perfect balance between the needs of our consumers and the technological feasibility, and strive for innovation, by closely observing the expectations of our customers and realizing ambitious technological developments.

Become part of our story and join our international team in Offenbach/Main!

Senior Quality Specialist (m/f/d)



We are currently looking for a Senior Quality Specialist (m/f/d)

As a Genesis Senior Quality Specialist, you will develop and implement procedures for inspecting, testing, and evaluating the quality of products in accordance with the company's standards. During the preparation of reports, you will collect and analyze claim information and quality issues and will establish improvement measures to prevent quality related problems.  Lastly, you will secure thoroughness and quality through periodic vehicle inspections and on-site investigation on completed work to increase customer satisfaction.

We want you to:


  • Be the contact person for all markets for quality and quality system topics
  • Be the contact person with Genesis HQ for solutions and system developments/updates
  • Investigate customer quality requests
  • Identify and analyze manufacturing processes and field related root cause analysis
  • Monitor quality issues on daily base and enhance quality improvement
  • Be responsible for Quality Management and systems through the technical hotline
  • Be responsible for the specific vehicle inspection, inspection process development, equipment, systems, and document control
  • Lead the investigation of non-conformance, working with supplier and technical staff to provide quick resolution and establishing corrective actions preventive actions to avoid reoccurrence
  • Lead and manage RDSP (Remote Diagnosis Service Platform) project with early detection and resolution of issues
  • Lead thermal incident investigation
  • Provide Technical support for the Genesis event vehicles (PETD, NTD, GSO and etc)
  • Be responsible for sustaining the Genesis Quality Management System
  • Responsible for creating and maintaining vehicle inspection and supplier inspection standards
  • Develop plans and strategies that support division policies and business plans
  • Ensure project milestone management with follow-up and next steps
  • Follow-up on shop activities and support countermeasure development when projects, Key Performance Indicators (KPIs) or plans fall behind

About you:


  • A university degree in Engineering, or technical field or Certified Quality Engineer
  • 5 years of professional-level automotive experience, preferably in the service and/or quality areas
  • Experience in strategic planning, project management and consensus building
  • High Voltage mater level training and High Voltage diagnosis
  • Strong understanding of market requirements and correct operational set-up
  • Strong collaboration skills, team work and results-driven mindset
  • Excellent Customer service skills
  • Desire to work for a fast-paced, multi-cultural and result-oriented company
  • Deep knowledge of quality assurance terminology, methods, and tools
  • Proficiency in best practices for testing, version control, and defect management
  • Fluency in English; any other language is an advantage 

We offer:


  • A highly competitive salary and benefits package
  • Flexible working hours and hybrid work policy
  • Continued learning and professional development
  • Car sharing and car lease mobility program
  • Daily complimentary lunch at the office canteen and subsided breakfast snacks
  • Free access to the company gym
  • Opportunities to join company sporting clubs including tennis, soccer, yoga and golf.
  • Highly international working environment

If you wish to know more about Genesis, stay connected via our social media channels

Job Segment: Strategic Planning, Quality Assurance, Quality Engineer, Project Manager, Technical Support, Strategy, Technology, Engineering

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