We are currently looking for a Customer Journey Manager (m/f/d)!

We want you to:

•    Be responsible for the Customer Care Center and the Call center implementation
•    Work on auditing and mapping of all customer journeys across all channels
•    Define and shape the customer experience strategy across all touch points, platforms and systems
•    Develop high-level capability roadmaps
•    Supervise tasks such as reporting, optimizing, testing and validating existing customer journeys
•    Implement multi-variant testing programs and use customer insight and data to define new customer experiences

Requirements:

•    University degree in psychology, cognitive science, Human Factors or related field
•    Professional experience in areas such as internet, retail, consumer goods or research
•    Hands-on experience with all aspects of qualitative research (study design, recruiting, moderation, analysis, reporting)
•    Basic knowledge in managing others in a line management capacity
•    Strong analytical skills, excellent attention to detail and good business judgment
•    Excellent communication, presentation and interpersonal skills

Benefits:

•    Area of responsibility in which your expertise and drive are equally in demand
•    High degree of creative freedom and personal responsibility
•    Opportunities for further training and development
•    Very dynamic company and organizational structure with short decision-making processes
•    Open and intensive exchange within the team to expand our joint success
•    Mobile working