We are currently looking for a CRM Specialist!

We want you to:

•    Develop and execute CRM strategies to support sales objectives and to increase CLV across customer lifecycle stages (e.g. lead acquisition, onboarding, engagement, loyalty, retention)
•    Collaborate with sales, marketing, and service teams to gather, define, and deliver new business requirements
•    Identify relevant customer data and continuously improving the customer database for effective segmentation and personalized communication, while ensuring compliance with GDPR regulations
•    Analyze CRM campaign performance data to derive strategic insights for enhancing CRM strategies
•    Lead offline and online multi-channel campaign management for new customer acquisition (conquest activities) and ensuring consistent brand experiences across all touchpoints to foster customer loyalty
•    Oversee lead nurturing and developing lead management processes from conceptualization to implementation, including KPI definition and results monitoring
•    Lead customer data management efforts, including database segmentation and enhancing data quality within Salesforce
•    Report key lead management results up to the sales conversation rate and driving data cleansing projects as needed
•    Collaborate with external partners to deliver high-quality services that align with company requirements
 

Requirements:

•    University Degree (BSc, MSc) in Computer Science, Engineering, Mathematics, Economics or other business-related field
•    Minimum of 3 years of relevant professional experience in CRM management and lead generation in a dynamic environment, e.g. consultancy, start-up or agency
•    Experience in sales and service management using Salesforce CRM
•    Salesforce certifications are a plus
•    Understanding of sales process and procedures
•    Strong analytical skills, solution oriented and team player
•    Fluent English language as well as excellent presentation skills 

We offer:

You'll enjoy a competitive salary, plus:
•    Flexible working hours and hybrid work policy
•    Continued learning and professional development
•    Car sharing and lease mobility program
•    Complimentary nutritious food and drink in our canteen
•    Complimentary fitness facility and company sport activities such as tennis, soccer, yoga, etc.