Customer Experience Professional (m/f/d)

Location: 

Offenbach, Hesse, DE, 63067

Location: 

Offenbach, Hesse, DE, 63067

Department:  Customer Experience
Employment Type:  Permanent

Hyundai Motor Europe HQ invites you to become part of one of the world’s leading car manufacturers. Being a member of our international team, you have the chance to form the future of mobility together with experts inside a global company with a unique success story. As a well-organised, flexible and motivated professional, you will master diverse challenges and work in a dynamic office environment with a strong customer focus.

We love to defy conventions and drive ambitious future plans with responsibility when it comes to alternative powertrains, quality and design. For these aims we need the right team and therefore, we need you. At Hyundai, we believe that the success of our organisation lies in the passion and capabilities of individual members. That is why we also commit to supporting them in their personal development, while offering an inspiring work atmosphere.

Join us as we lead the way towards an emission-free society of eco-mobility.

Customer Experience Professional (m/f/d)

We understand that time is the most precious commodity of all. That’s why we’re committed to making sure that each and every second our customers spend with Hyundai is truly worthwhile and rewarding. Because we want them to see us as their lifetime partner - in automobiles and beyond. 


As a Customer Experience Coordinator you will develop, implement and monitor programs to maximize service quality and customer experience results across Europe.
 

We want you to:

 

  • Manage the Hyundai Customer Experience Management tool (HCX) and ensure its efficient use across the European dealer network
  • Analyze and interpret Customer Experience data, identify trends, prepare reports and create actions plans for further improvement of European Service Programs
  • Continuously improve the existing Customer Experience activities and programs 
  • Set Customer Experience targets and follow-up performance with all European markets 
  • Liaise, collaborate, partner with internal departments (e.g. Retail Channel Development), and other stakeholders to create and implement relevant Customer Experience activities
  • Monitor the effectiveness of tools and programs and recommend adjustments
     

About you:

 

You’re driven by the constant desire to improve. Free to think without boundaries and explore every possibility, you’ll embrace the challenge of pushing us to always find a better way. Because thinking unlimited is what you do. Confidently taking the lead on small projects and initiatives, your excellent communication skills will come into their own as you work closely with stakeholders from across the business. 

 

You will also need to have:

  • Bachelor's Degree or equivalent in Psychology, Social Science, Economics, Business Economics or related studiesA minimum of 3 years’ experience in the Market Research industry and/or the automotive industry
  • Good knowledge of the automotive business, ideally of the Service and Customer Experience area.
  • International experience in largescale customer experience projects including research, implementation and coordination of programs
  • Basic understanding of customer service, customer care and social media
  • Customer centricity
  • Strong analytical and conceptual thinking, ability to structure processes and attention to details
  • Excellent communication skills, team player, goal-oriented skills and possessing a desire to work for a fast-paced, results-based company
  • Expertise with MS Office applications (especially Excel and PowerPoint) 
  • Ideally experience with data analysis software (e.g. SPSS, mTAB) would be a plus
  • Very good English skills - spoken and written, German or another European language would be a plus 

Rewards and Benefits

 

You’ll enjoy a competitive salary, plus:

  • Flexible working hours
  • Continued learning and professional development
  • Car sharing and lease mobility program
  • Nutritious food and drink in our canteen

 

 

Become part of a global company with a history of success and ambitious plans for the future. Please apply by creating your candidate profile and attaching your application documents in English. 
In case of questions, please contact us via recruiting@hyundai-europe.com


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