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Dealer Parts and Service Manager (Field Based)

Location: 

GB

Location: 

GB

Department:  Aftersales Operations
Employment Type:  Permanent

At Hyundai, you’ll be working within a fast-paced, challenging environment, where you’ll be encouraged to push boundaries and challenge convention. As a global automotive manufacturer, and one of the fastest growing, you’ll have the opportunity to work within an international business environment, and grow with the Company. We believe that the future of our organisation lies in the passion and capabilities of individual members, and commit to supporting and developing them to their full potential.

If you believe you have the experience and skills for this role, and  share our passion for rethinking what's possible, and exceeding customer expectations, we warmly invite you to apply. 

Dealer Parts and Service Manager (Field Based)

Dealer Parts and Service Manager (Field Based)

 

We are now recruiting for a Field Based Dealer Parts and Service Manager to join our Aftersales department who will have responsibility for working closely with the dealer network at a group and individual level, to ensure that their short, medium and long term plans and performance are aligned and integrated with the HMUK strategy.

 

This is an exciting opportunity that will suit a highly motivated, forward thinking individual who has the ability to influence, is commercially minded and can drive improvements with Key Suppliers and Dealer Network Partners.
 

Key Responsibilities:

 

  • Achieve key HMUK and dealer objectives regarding Parts and Accessories Sales
  • Develop and influence relationships within each dealer at appropriate levels: senior group management, owner, senior manager and below to ensure that performance objectives are achieved.
  • Ensure all digital development aids, systems and reporting tools are used for setting Dealer meeting agenda’s, building and implementing action plans and driving business improvements
  • Work with the dealer network to ensure balanced scorecard performance levels and measurements improve where applicable
  • Ensure HMUK resource and outsourced provisions are strategically deployed to support and improve the dealer network operation including eVHC training and Trade operations
  • Ensure a levelled mix of on-site dealer meetings, dealer video meetings and Head office visits. Suggested ratio of 40% onsite / 40% VC / 20% Head Office
  • Identify where dealer processes can be refined and adapted in the pursuit of the highest levels of satisfaction and business performance.
  • Assist dealers to achieve maximum profitability by providing effective analysis and feedback on the dealer’s financial data, identifying areas of opportunity and risk to the dealer and HMUK.
  • Manage and coach dealers to grow and develop their employees by engaging with the Hyundai Training academy and relevant HMUK departments to initiate reviews and skills assessment.
  • Work with the Business Transformation department to ensure all dealers achieve the set HMUK operational standards.
  • Ensure dealer systems integrate with HMUK systems wherever possible and the Hyundai UK digital workshop is adopted and usage performance managed (Workshop Automation, iVHC, etc).
  • Promote Hyundai products and programmes and ensure participation is optimised through dealer presentations with senior dealer management and by engaging with third party suppliers as necessary.
  • Maximise the dealer / customer relationship through proactive use of HCX with dealers whilst managing dealer capacity, workbay efficiency, technician utilisation and technician efficiency, online service booking set up, menu pricing and lead times.
  • Work closely with the dealer Aftersales operation to devise strategies that optimise performance.  This will include the development of business plans and regular performance reviews.
  • Maintain, uphold and represent HMUK and the Hyundai Brand with dealers.

Person Specification:

 

  • Ability to effectively influence, engage and communicate with a diverse range of stakeholders within the dealer network and HMUK, in a variety of business settings.
  • Ability to understand where tangible improvements can be made and engage with key suppliers and outsourced provisions whilst representing HMUK and our Dealer network partners
  • An understanding of the Aftersales core processes necessary to deliver dealer excellence in your specified operational area would be a distinct advantage
  • A practical level of financial and commercial awareness, sufficient to provide valued input and insight at a dealer operational level whilst at the same time recognising areas of risk and opportunity for the dealer or HMUK.
  • Ability to identify and ensure the dealer and HMUK capitalises upon commercial opportunities in the local and national market place.
  • Excellent relationship building skills and an ability to handle challenging situations.
  • Accurate numeracy, literacy and technological skills commensurate with the evolving demands of the role.
  • Outstanding administrative aptitude with an ability to prioritise and manage varying challenging demands.

 

Become part of a Global Company with a history of success and ambitious plans for the future. Please apply by creating your Candidate Profile and attaching your application documents in English.


Job Segment: Manager, Management