Dealer Parts & Service Manager (Field Based) Midlands & North

Location: 

GB

Location: 

GB

Department:  Aftersales Operations
Employment Type:  Permanent

At Hyundai, you’ll be working within a fast-paced, challenging environment, where you’ll be encouraged to push boundaries and challenge convention. As a global automotive manufacturer, and one of the fastest growing, you’ll have the opportunity to work within an international business environment, and grow with the Company. We believe that the future of our organisation lies in the passion and capabilities of individual members, and commit to supporting and developing them to their full potential.

If you believe you have the experience and skills for this role, and  share our passion for rethinking what's possible, and exceeding customer expectations, we warmly invite you to apply. 

Dealer Parts & Service Manager (Field Based) Midlands & North

Dealer Parts and Service Manager (Field Based)

 

We now have an exciting opportunity for a driven and influential DPSM (Field Based) covering the Northern region of the UK.  This role will suit a forward thinking, innovative individual who can build strong relationships and influence at all levels. Ideally with a foundation of automotive experience from Vehicle Manufacturer, Automotive Supplier or Dealer background, you will have responsibility for holding a mix of on-site dealer meetings, dealer video conferences and head office visits.  You will work closely with the dealer Aftersales operation to devise strategies that optimise performance and adapt to this fast changing industry.  This will include regular development reviews that embrace the challenges of evolving strategies including the impact of Alternative Fuel Vehicles. A good level of digital knowledge would be a distinct advantage as the use and progression of our industry leading digital platforms, systems and reporting tools is key to driving business improvements.

 

Maintain, uphold and represent HMUK and the Hyundai brand with dealers.

Key Responsibilities:

 

Relationship Building and Influencing

  • Develop and build relationships with each dealer at appropriate levels: owner, senior group, senior managers and core dealer staff to ensure performance and brand alignment objectives are achieved.
  • Work closely with the dealer network at group and site level, to ensure that dealer short, medium and long term plans are aligned and integrated with HMUK strategy.
  • Align dealer operations with HMUK products and services. Promote Hyundai products and programmes and ensure participation is optimised through dealer presentations with senior dealer management and by engaging with third party suppliers as necessary.

 

Innovation and Future Thinking

  • Influence change across the dealer network, by embracing Hyundai UK’s product, technological and industry advancements, particularly with regards to digital programmes.
  • Promote adoption and development of additional income channels such as subscription services, etc.
  • Embrace and lead change from traditional ICE to AFV infrastructure with a key focus on EV
  • Ensure dealer systems integrate with HMUK systems wherever possible and the Hyundai UK digital workshop is adopted through performance managed reviews (Workshop Automation, iVHC, Autopoint, etc.).

 

Performance Management

  • Achieve key HMUK and dealer objectives regarding Parts and Accessories sales, including promotion of brand programmes and local supplier solutions.
  • Work with the dealer network to ensure balanced scorecard performance improves.
  • Ensure HMUK resource and outsourced provisions are strategically deployed to support and improve the dealer network operation including eVHC training and trade operations.
  • Identify where dealer processes can be refined to achieve the highest levels of customer satisfaction.
  • Manage and coach dealers to grow and develop their employees by engaging with the Hyundai Training Academy and relevant HMUK departments to initiate reviews and skills assessment.
  • Work with the Business Transformation department, ensuring all dealers achieve HMUK standards.
  • Assist dealers to achieve maximum profitability by providing effective analysis and feedback on financial performance, identifying areas of opportunity and risk to the dealer and HMUK.
  • Ensure awareness of dealer capacity constraints, workbay efficiency, technician utilisation and efficiency, online service booking set up (including add-on products and services), menu pricing and lead times.
     

Person Specification:

 

  • Excellent relationship building skills and an ability to handle challenging situations.
  • Effectively influence, engage and communicate with a diverse range of stakeholders within the dealer network and HMUK, in a variety of business settings.
  • Ability to embrace, understand and promote digital and technological developments.
  • Enjoy a dynamic work environment and embrace/influence new ideas and change.
  • Understand, present back and summarise where tangible business improvements can be made.
  • Desire to engage with key suppliers and outsourced service providers whilst representing HMUK and our dealer network partners.
  • An understanding of the Aftersales arena would be an advantage.
  • A practical level of financial and commercial awareness.
  • Ability to identify commercial opportunities in the local and national market place.
  • Good organisational skills with an ability to prioritise and adapt, sometimes at short notice.
  • Ability to manage your own time/diary aligned with business priorities.
  • Accurate communication, numeracy, literacy and technological skills.

 

Become part of a Global Company with a history of success and ambitious plans for the future. Please apply by creating your Candidate Profile and attaching your application documents in English.


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